312 Three Approaches to Implementing Workflow Learning
3:00 PM - 4:00 PM Wednesday, October 23
Management and Strategy
Essentially, workflow learning is less about content consumption and more about solving problems and creating innovations while in the midst of the workflow. It is less about software and platforms, and more focused on changes in behavior and process of thinking.
In this session, you will learn from three cases and experiments in manufacturing, sales and support, and software operations. The cases of John Hagel’s “Scaling of Thinking Capacities”, Nassim Nicholas Taleb’s “Anticipating the Unknown and Unexpected”, and Joseph Raelin’s “Work-Based Learning” will be examined. You’ll learn ways to introduce workflow learning in your context, and explore the various software tools used to deliver workflow learning.
In this session, you will learn:
- How to establish a narrow and surgical-like precision approach to introducing workflow learning
- To identify direct impact areas at work
- To elevate the experience-sharing level to become trusted and reliable expertise solutions
- How to implement surface and deep-learning while doing work
- To select a mix of software and platform to deliver workflow learning (e.g., teams, workspace, situation expert)
- To set up and analyze metrics on scaling capacities, behavior changes, and business impacts
Designers, developers, managers
Microsoft Teams, Facebook’s Workplace
Chief Learning Architect
Ray Jimenez, PhD, spent 15 years with Coopers & Lybrand in the areas of management consulting and implementation of learning technology solutions. Ray is the author of Workflow Learning, Microlearning Impacts Report, 3-Minutes eLearning, Scenario-Based Learning, Do-It-Yourself eLearning, and Story-Based eLearning Design. He has worked with American Bankers Association, Neiman Marcus, the U.S. Air Force, NASA, Blue Cross, Goodwill Industries, Pixar Studios, Edison Mission Group, Dendreon, Netafim, Progressive Insurance, Bridgepoint Education, and California Institute of Technology, to name a few. He is the chief learning architect for Vignettes Learning and Situation Expert.