Mobile Games Video
Mobile Games Video
Mobile Games Video
Mobile Games Video

1001 Essentials of UX Design for Performance Support

10:00 AM - 11:00 AM Thursday, June 22


Nautilus 3

The role of the learning developer is expanding in scope and responsibility. Today’s learning professionals need to understand how to use mobile devices to deliver useful content at the time of need. They have to consider the complete user experience, including user context, device capabilities, mobile interface design, and audience personas. And they have to understand how all of these variables translate into a memorable experience for their audience.

This session will present foundational strategy and guidelines for effective user experience design for mobile and other new platforms, including hands-free devices such as watches and smart glasses. The session will examine how user-centered design can produce training deliverables that resonate with your audience. You’ll explore the importance of context and how it should impact your UX choices, as well as new technologies and design disciplines that can influence your UX, such as industrial design and deep learning. You’ll also hear about the UX lessons learned from real-world case studies in mobile and performance support projects.

In this session, you will learn:

  • Essential principles for effective user-centered design
  • How to analyze and evaluate what your target audience needs from your UX
  • How the environment affects the user experience, and how to design for the right context
  • About the wide variety of mobile device capabilities that enhance UX
  • What effective UX looks like in real examples of augmented reality performance support

Intermediate to advanced designers, developers, and managers.

Technology discussed in this session:
Handheld mobile devices (smartphones, tablets); wearable devices (glasses, watches, sensors, headsets); and augmented reality performance support.


Scott McCormick


Emergent Enterprise

Scott McCormick is CEO of Emergent Enterprise Consulting and editor of, a topical news website about new technologies (AR/VR, AI, IoT) and user experience in the enterprise. His consulting services guide companies in the adoption of emergent technologies, with an emphasis on powerful learner experiences. He speaks nationally on topics such as UX strategy and design, Industry 4.0 training, and digital transformation. Scott has more than 30 years of history in enterprise training efforts, was a co-founder of Float and The Iona Group, and was a contributor to the book Mastering Mobile Learning, an ATD/Wiley publication. In 2018, Scott spoke at Learning Solutions, Realities360, ATD Chicago (CETS), Industry 4.0 ThinkTank, and Augmented World Expo (AWE USA). He also spoke to members of Accenture Academy about AI business strategy, and to training departments of Micron Technologies, Chik-fil-A, and AbbVie about user experience in today's digital age.

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