Mobile Games Video
Mobile Games Video
Mobile Games Video
Mobile Games Video

1001 Essentials of UX Design for Performance Support

10:00 AM - 11:00 AM Thursday, June 22


Nautilus 3

The role of the learning developer is expanding in scope and responsibility. Today’s learning professionals need to understand how to use mobile devices to deliver useful content at the time of need. They have to consider the complete user experience, including user context, device capabilities, mobile interface design, and audience personas. And they have to understand how all of these variables translate into a memorable experience for their audience.

This session will present foundational strategy and guidelines for effective user experience design for mobile and other new platforms, including hands-free devices such as watches and smart glasses. The session will examine how user-centered design can produce training deliverables that resonate with your audience. You’ll explore the importance of context and how it should impact your UX choices, as well as new technologies and design disciplines that can influence your UX, such as industrial design and deep learning. You’ll also hear about the UX lessons learned from real-world case studies in mobile and performance support projects.

In this session, you will learn:

  • Essential principles for effective user-centered design
  • How to analyze and evaluate what your target audience needs from your UX
  • How the environment affects the user experience, and how to design for the right context
  • About the wide variety of mobile device capabilities that enhance UX
  • What effective UX looks like in real examples of augmented reality performance support

Intermediate to advanced designers, developers, and managers.

Technology discussed in this session:
Handheld mobile devices (smartphones, tablets); wearable devices (glasses, watches, sensors, headsets); and augmented reality performance support.


Scott McCormick


Emergent Enterprise

Scott McCormick is a national speaker, CEO, editor and writer. In a 30+ year career he has helped launched three companies including his current business, Emergent Enterprise. He has spoken at ATD CETS Showcase, Learnaplaooza, Augmented World Expo, LiveWorx, Realities360,, and XR Immersive Enterprise 2020. Scott speaks and consults on topics such as emergent technology adoption strategy and user experience and is editor of, the tech news and insight website. He was featured in the 2019 eBook, What is Augmented Reality? and has delivered strategy webinars and onsite presentations to leaders in healthcare, manufacturing, hospitality, and consulting.

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