903 Mobile Performance Support for Just-in-Time Problem Solving
8:30 AM - 9:30 AM Thursday, June 22
Design
Nautilus 3
Mobile and performance support seem like a perfect team. A just-in-time performance support system can improve efficiency, reduce errors, lessen the need for upfront training, and even improve morale; and mobile devices have tremendous potential to help workers solve problems on the go. That said, designing a mobile performance support solution requires a different mindset and approach than designing traditional training. So how can you best use this pairing to improve performance?
In this session, you’ll see how a design process built around the audience and goals can lead to the creation of successful performance support products. You’ll explore a specific case study: a mobile system that includes video, a search component, and advice on common problems and how to best diagnose and solve them. Along with the case study, you’ll learn more about a design and development process that can help you quickly get from wondering how you can best use mobile to actually creating effective, just-in-time mobile performance support yourself.
In this session, you will learn:
- When to consider a performance support approach rather than training
- How to gather content from subject matter experts and craft it into an effective performance support system
- How to incorporate different contexts and use cases into the design of a mobile product
- How to follow a mobile design process that focuses on performance goals
Audience:
Novice to advanced designers,
developers, project managers, managers, and directors.
Technology
discussed in this session:
Smartphones and tablets; brief references to
PhoneGap (a cross-platform app development platform).
David Guralnick
President
Kaleidoscope Learning
David Guralnick, the president of Kaleidoscope Learning, has designed hundreds of eLearning scenarios, courses, simulations, performance- support systems, and authoring tools over the past 25 years. He is the president of the International E-Learning Association, the founder of the International Conference on E-Learning in the Workplace, the editor-in-chief of the International Journal on Advanced Corporate Learning, the chair of the International E-Learning Awards, and an adjunct professor at Columbia University. David’s work has been featured in Wired magazine, Training magazine, and the Wall Street Journal, and he is the recipient of numerous eLearning design awards. David holds a PhD from Northwestern University, where his work synthesized work from the fields of computer science, instructional design, and cognitive psychology.
