The learning experience (LX) team at LLamasoft meets the learning needs of customers as they use the company’s software to solve problems. Prior to this project, they had limited insight into how internal and external users navigated the help system, and they were unable to analyze whether, and when, users watched the videos the team produced. Without this information, they could not measure the utilization and reach of their tutorials. They wanted to know whether this was a worthwhile investment of time, and whether users found the videos useful. Upon further evaluating the help platform, they realized that this lack of visibility extended to search terms and page views.

In this session, you will learn how the team mapped out key touch points within the help system from which to collect data and the code to generate xAPI statements. You’ll learn how they made a prototype where they added packaged scripts into the help system that sent xAPI statements from the HTML-based help content. Using xAPI, they could now see the search terms used, which helps them understand what topics users are really looking for. Insight into users’ video viewing behavior can help to show whether users are finding the videos to be useful, and what the reach of each video is. Finally, it allows for page view data about a user’s session, which provides insight into how they navigate through the system and helps the LLamasoft team accurately shape future developments and deployments of their software to customers.

In this session, you will learn:

• How the team mapped key touch points to create a strategy and collect data
• About their prototype for sending xAPI statements from help content
• How the data they collected allows them to conceptualize at a deeper level about the importance of looking at learning experiences
• About the impact of collaborative teams that provided a path to understand how learning materials affect the actual use of the software

Audience:

Advanced designers, managers, and senior leaders (directors, VP, CLO, executive, etc.).

Technology discussed in this session:

xAPI.