812 Increasing “Stickiness” with Mobile Coaching Platforms
10:00 AM - 11:00 AM Friday, October 26
Mobile
Barbados A
L&D is evolving and bringing you new ways to reach your learners by reaching beyond the classroom and into the workflow. It’s what modern learners expect. But how do you transcend eLearning or live training events and bring knowledge into the workflow in contextual ways that increase retention, and that create intentional refocus and additional application opportunities?
One set of productivity tools that shows incredible promise is mobile coaching platforms (MCPs). While there are numerous players in the field, offering different features and functions, this session will cover these tools in two categories: video and SMS coaching. You’ll examine ideal use cases, see a few examples in practice, discuss challenges and barriers, and learn how to gain sponsor support to burst out of the classroom and into your learners’ hands—right where they are doing the work. The session will close with a conversation about the practitioner learning curve for these tools and how to get started.
In this session, you will learn:
- What MCPs are, and how they can up your training and performance support game
- How some companies are using MCPs as training reinforcement and as performance support
- How to talk about these new tools with your partners or clients, and what you need to get started
- About the practitioner learning curve and what you can do to reduce that, starting today
Audience:
Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.).
Technology discussed in this session:
Video coaching (practice—screen caps from actual work); chatbots (Mobile Coach—screen caps and an actual chatbot opt-in experience for participants); and The Everyday Coach (GP’s custom mobile coaching app with screen captures of the authoring backend).
Ann Rollins
VP, Custom Solutions and Chief Solutions Architect
The Ken Blanchard Companies
Ann Rollins is a modern learning champion with nearly 30 years of industry experience helping form and execute learning and leadership development strategy for Fortune and Global 500 companies. Unintimidated by global scale, she always has her eyes on the technology horizon and helps clients consider how the technology in our hands outside of work today may have a place inside the learning ecosystem tomorrow. She takes a practical, design thinking approach to support clients as they transform what leadership development (and learning in general) happens in their organizations, and help drive plans to innovate to prepare for what's next.
Britney Cole
VP, Innovation
Blanchard
As vice president of innovation and the head of the Blanchard Innovation Lab and Experience Center, Britney Cole is a visionary leader who positively impacts lives through cutting-edge solutions that drive personal, professional, and organizational growth. With nearly 20 years of experience in corporate training and leadership development, Britney is a highly sought-after consultant, speaker, and thought leader. Her mission is to help employees learn new skills, enable managers to lead their teams effectively, and assist executives in running their businesses.