605 CANCELLED: Building a Culture of Feedback with Your Digital Learning Strategy
3:00 PM - 4:00 PM Thursday, October 25
Management and Strategy
Antigua A
While organizations have started to recognize the importance of including practice in their learning programs, one of the most critical aspects of practice—feedback—has been an overlooked aspect of performance improvement. Feedback is challenging, as most feedback depends on critique, and an organization’s culture can impact how comfortable employees are in providing and receiving feedback.
Join this session to learn how to introduce feedback into your digital learning strategy while developing a culture of feedback. Providing opportunities to give and receive critique as part of your digital learning strategy can be a powerful tool to ensure that L&D programs have measurable impact on performance, while developing the critical skills of providing and incorporating feedback to see continuous employee performance improvement across your organization. You’ll explore how coaching, mentoring, and social assessment can be delivered as part of your digital learning strategy, and you’ll leave with tangible ways to improve feedback in your organization.
In this session, you will learn:
- How feedback is a critical component of a digital learning strategy
- About the challenges in providing feedback and critique
- Strategies for building skills in providing meaningful feedback
- Proven approaches for incorporating coaching and mentoring in your digital learning strategy
- About the impact social assessment can have on performance improvement and building a culture of feedback
Audience:
Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.).
Technology discussed in this session:
YouSeeU, CritiqueIt Practice, and potentially other practice/feedback platforms.

Koreen Pagano
Group Vice President, Product Management
Wiley
Koreen Pagano, group vice president, product management for Wiley, is an internationally recognized writer and speaker who is passionate about learning, technology, and changing the world. Koreen founded Tandem Learning, where she pioneered immersive learning in organizations by leveraging virtual worlds, games, and simulations, led Enterprise Product at lynda.com and LinkedIn, led corporate product strategy at D2L, and was head of product for Degreed. She has taught graduate courses at Harrisburg University and is on the advisory board for emerging tech companies in the VR and education markets. Koreen authored the book Immersive Learning.