Shannon Young is a senior design consultant and learning strategist at Trinity Health. She has over 25 years of experience in consulting, instructional design, education research and analysis, curriculum and program development, program management, process improvement, and distance education. Shannon has created custom learning solutions and performance support materials for corporate, nonprofit, and academic clients. She holds a BA in English and an MA in literacy, language, and learning from the University of Michigan. At Trinity Health, Shannon is the learning strategist and architect for the mid-level leader development program. She is responsible for needs analysis design, data collection, analysis, and reporting.