209 The Journey from Structured Classroom Training to True Performance Support
1:00 PM - 2:00 PM Tuesday, March 27
Structured, classroom-based training can take a long time and add additional costs, and it can be very frustrating to create resource documents. Who wants paper references that have to be updated constantly, or to use a homemade reference system that is just as painful to maintain? Are you losing good people during or just after their new-hire training? There has to be a better way!
Come see how one organization transitioned their classroom-heavy, training-style program into a performance support-based program. See how they shortened their new-hire training program in half and improved morale as well as turnover. You’ll see how they can now support their staff in a way that has saved them money and improved their regulatory scores in the process.
In this session, you will learn:
- How to shift from classroom-based new hire training to a performance support-based system
- Performance support implementation do’s and don’ts
- How to engage your team in this process
- How to incorporate compliance requirement to the performance support tool
Novice to advanced designers, managers, directors, and senior leaders (VPs, CLOs, executives, etc.).
Technology discussed in this session:
Demonstration of a performance support tool.
Quality Assurance & Compliance Manager
Peggy Kidd is a quality assurance manager for AvMed. Peggy has more than two decades of experience in compliance and has overseen the training program for AvMed’s member engagement team for the last 15 years. She has authored an eLearning program for in-house delivery and has taken its training program from structured classroom-heavy training to a performance support-based program.