613 Measuring and Reporting the Impact of Workflow Learning
1:00 PM - 2:00 PM Wednesday, March 27
Management and Strategy
Salon 16
As tools and strategies emerge that enable us to better support learning in the flow of work, more and more organizations are looking to focus on workflow learning solutions. But like any new approach, it’s important that we don’t just assume that something is effective because we believe it will be, or that it feels right. Measuring the effectiveness of our efforts is key to understanding our work and to reporting the benefits of our programs, and that includes workflow learning programs.
In this session you will discover how to measure and report on workflow learning. You will look at what workflow learning actually is, and how that understanding changes what it is that we measure. You will discuss the key metrics that link to the impact workflow learning is having on an organization. You will also discover how to measure performance taking place in the flow of work.
In this session you will learn:
- How workflow learning changes our approach to measurement
- The key metrics used to understand organizational impact
- How to measure performance in the flow of work
- Tips for getting started with measuring workflow learning
Audience:
Intermediate and advanced designers, managers, directors
Conrad Gottfredson
Chief Learning Strategist
APPLY Synergies
Conrad Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world's largest organizations, helping them attain higher levels of learning agility. Conrad's experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.
