The stakes were high, and the learning challenge was tough. A major hospital system was building a new hospital. Nurses, physicians, and hospital staff had to prepare to work effectively, confidently, and safely to provide an excellent patient experience on day one. They had to navigate new spaces; implement new workflows and policies; use new equipment, a new electronic medical records system, and a new communications system; and employ new safety and security procedures. How do you enable busy employees to learn a large and complex set of critical skills in a limited time?

In this case study session, you’ll see how the hospital used an integrated, multifaceted learning strategy to make the move a success. The key was to design and build a systematic set of learning experiences using technology appropriately, guided by sound learning science principles. You’ll learn how to create role-based learning paths that employ eLearning, video, hands-on labs and workshops, online and live simulations, mobile learning and performance support, and fun reinforcement activities. These are based on learning experience design principles including design thinking, active learning, spaced practice, scenarios, and on-demand content. Finally, you’ll see how to implement an iterative, collaborative design and development process that involves internal L&D professionals, hospital leaders and staff, SME-developed content, and external consultants.

In this session, you will learn:

• Learning science–based design strategies for learning multiple complex skills
• How to build integrated learning paths
• How to adapt your organization’s learning technologies to support complex learning
• How to apply learning experience design principles and processes to create effective and engaging learning
• How to make it easy for SMEs to develop learning activities

Audience:

Designers, managers, and senior leaders (directors, VP, CLO, executive, etc.)

Technology discussed in this session:

Learning management systems, Articulate Storyline, Microsoft SharePoint, and video