804 Mastering a Global Learning Ecosystem
4:00 PM - 5:00 PM Wednesday, March 27
Management and Strategy
Salon 9
Designing a learning ecosystem can be daunting. Selecting the right technologies for your business is crucial for long-term success. Attend this session to learn how various technologies, strategies, and partnerships work together to form a comprehensive learning ecosystem. Hear how a global company, Yum! Brands, utilizes an LMS, LCMS, CMS, LRS, and various other tools (including AI) to provide training to over 850,000 learners in 135 countries with 41 different languages. This session will describe the struggles related to system constraints, cultural differences, business strategy, and the constant battle of keeping up with emerging technologies. Discover tips and tricks for creating a comprehensive learning ecosystem!
During this session, you will expand your knowledge of a global learning ecosystem and learn best practices related to conducting technology pilots and implementations. You will deepen your understanding of strategic planning discussions and how best practices were shared. Finally, you’ll learn how three separate businesses (KFC, Pizza Hut, and Taco Bell) worked together to solve issues, plan strategy, and pilot new technologies.
In this session, you will learn:
- How to structure a global LMS
- Strategic planning best practices
- How to engage with vendors, stakeholders, and conduct pilots on new technologies
- How teams from different cultural backgrounds can work together for a common goal
- How learning takes place in the food service industry
Audience:
Designers, managers, senior leaders (directors, VP, CLO, executive, etc.), system administrators, and IT
Dana Collins
Associate Manager, Learning and Hiring Systems
Yum! Brands
Dana Collins is an associate manager of learning and hiring systems at Yum! Brands. Dana has held many roles in the L&D field, including facilitator, instructional designer, and learning and hiring systems technologist. Dana earned a bachelor’s degree in information technology in 2016. At Yum! Brands, she manages and supports a team dedicated to supporting 45,000 global restaurants for KFC, Pizza Hut, and Taco Bell. Their LMS provides training for over 850,000 active users with an expansive ecosystem containing LMS, CMS/LCMS, AI, assessment tools, video platforms, and virtual classroom applications. Dana also oversees the training and support for over 100 global training administrators.
