501 Case Study: Using Microlearning to Teach Over-Programmed Learners at Capital One
10:45 AM - 11:45 AM Wednesday, March 27
Instructional Design
Salon 3
It’s no secret that people today are always on, and always on the go. Professional development competes with meetings, travel, deadlines, and the constant pull of email, instant messages, texts, and more. It’s no wonder today’s employees have so little time for learning! For L&D teams, it’s a challenge to reach people, much less engage them in meaningful experiences. A team at Capital One’s Tech College discovered how to engage their audience with microlearning content that’s relevant, always on, and built by in-house experts. Their microlearning strategy meets a broad range of learning needs—from teaching foundational tech concepts to all employees, to offering hands-on practice that applies interpersonal skills in the Capital One Developer Academy (CODA).
In this case study session, you’ll learn how the Tech College L&D team at Capital One partnered with clients to design, create, and implement self-directed and instructor-led learning experiences that work for even the most over-programmed people. You’ll learn how to use a social learning platform to curate bite-size learning, leverage subject matter experts, and structure content that’s easy to consume on the go. You’ll also learn techniques for designing micro workshops that draw from authentic work experiences, and how to measure the impact of your microlearning strategies and use feedback to iterate on your learning products.
In this session, you will learn:
- Why microlearning is effective in engaging people with limited time and attention spans
- About different frameworks for applying microlearning, from building awareness to hands-on practice and application
- How to leverage in-house experts to create authentic, immersive learning experiences and build institutional knowledge
- Content design techniques to reduce cognitive load and appeal to the senses
- How to measure the impact of learning and leverage feedback to improve your product
Audience:
Designers, developers, managers, and senior leaders (directors, VP, CLO, executive, etc.)
Technology discussed in this session:
Social learning platforms
Heather Lutz
Senior Learning Manager
Capital One
Heather Lutz is a learning strategist for Capital One's Tech College. Her team designs and leads technical, leadership, and competency-based workplace learning programs for technologists. Her primary responsibilities include conducting needs analysis, designing and delivering blended learning programs, and cultivating a community of experts to expand Tech College's peer-to-peer learning network. Heather holds an MS in organizational performance and workplace learning from Boise State University.
Alicia Zelek
Early Engagement Manager
Capital One
Alicia Zelek is manager of Capital One’s Early Engagement initiatives, including CODA (Capital One Developer Academy) and recruiting events focused on attracting talented candidates to Capital One early on in their academic careers. For two years she served as program manager for the inaugural CODA program, a six- month software engineering training that prepares non-computer science majors for professional roles as software engineers. She built and launched the program, working with learning and design experts to integrate soft skills training into the coding curriculum. Alicia earned her BA in psychology and Spanish from Duke University, and her MA in policy and organizational studies from Stanford University.
