306 Enabling the Deskless Retail Workforce
2:30 PM - 3:30 PM Tuesday, March 27
Management and Strategy
Sales. Complaints. Stocking. Theft. These issues dominate the retail day-to-day, leaving little time for development. Distributed stores, varying experience levels, and the growing complexity of omnichannel are making it more difficult for L&D to support retail employees. Although this audience is underserved by L&D, they are at great risk for injury, they interact with customers, and they have the power to make or break your business—one decision at a time.
This session will explore the reality of the retail workplace and determine why traditional learning approaches continue to fall short. You will learn about the differentiating role deskless employees will play as the retail business continues to experience seismic disruption. L&D professionals will craft the modern retail learning and performance experience by reimagining L&D tactics to better fit into the day-to-day. You’ll hear stories of emerging retailers that have evolved their learning ecosystems to better support the needs of the deskless worker. The session will demonstrate how a renewed focus on learning can drive measurable business outcomes through an evolved customer experience.
In this session, you will learn:
- Assess the day-to-day performance reality of the retail worker
- Apply modern learning principles and tactics to support the deskless worker
- Enable frontline managers to improve continued learning and coaching experiences
- Foster organizational agility through a reimagined approach to workplace learning
Intermediate to advanced designers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Knowledge sharing platforms, microlearning platforms, mobile devices, and POS devices.
Chief Learning Architect
JD Dillon is an expert on frontline enablement, as well as one of the most prolific authors and speakers in the workplace learning community. For 20 years, JD has worked in operations and talent development with some of the world's most dynamic organizations, including Disney and Kaplan. He is now chief learning architect with Axonify, where he builds technology, content, and services that enable frontline employees around the world to do their best work every day. JD is also the founder of LearnGeek, a workplace learning insights and advisory firm.