705 Transforming Your Learning Ecosystem to Drive Business Results
2:30 PM - 3:30 PM Wednesday, March 28
Management and Strategy
Junior Ballroom G
Today’s learning ecosystems are evolving. Technology continues to advance, people’s learning needs and preferences are changing, and business needs emerge and expand. In 2016, Choice University embarked on the challenge of evolving the franchisee learning management system and tying it more closely to the business objectives of the company and the hotels it serves. This change required a transformation of the learning ecosystem to maximize business results.
In this session, you’ll discover how Choice Hotels International evolved ChoiceU.com, its franchisee-facing LMS, and transformed it to help drive business results. You will learn the steps the team took to discover the needs of users, hotels, and the company itself. You will find out the characteristics of the new environment and actions they took to change ChoiceU.com into a dynamic environment. You’ll see the actual changes and the impacts they made on business results. But the transformation process isn’t over! You will also take a look at what comes next for this learning ecosystem.
In this session, you will learn:
- About the steps the organization took to evolve and transform an LMS/learning ecosystem that can help drive business results
- About the new skills that learning professionals need to help facilitate learning ecosystem transformation
- Lessons from evolving a learning ecosystem—including mistakes that you can avoid
- How to look into the future to anticipate necessary changes for your learning ecosystem
Intermediate to advanced designers, developers, managers, directors, and senior leaders (VP, CLO, executive, etc.).
Technology discussed in this session:
Learning management systems.
Director of Learning Experiences
Choice Hotels International
Chris Longstreet is a director of learning experiences for Choice University and Choice Hotels International. He oversees the creation, administration, and transformation of the learning ecosystem and learning experiences provided by ChoiceU and through ChoiceU.com, the franchisee-facing learning management system. He also coordinates the educational programs and experiences for the Choice Hotels Annual Convention. Chris leads a team that creates and facilitates the learning programs and resources that develop the skills of those owning and operating hotels. His team oversees the learning experiences for over 50,000 students who participate in the programs of Choice University.
Learning Analytics and Compliance Manager
David DuBois is the learning analytics and compliance manager within Choice University, the Choice Hotels training department. He has a strong background in both data and technology after years of working as a technology solutions analyst and a business analyst in the learning and staffing industries. David brings a desire to let the data tell the story to his current role of evaluating training programs, and he has a strong methodology of automating manual tasks within the department, so time can be better dedicated towards the training goals.