Do your learning solutions end when your learners depart? Do you struggle to know what content to include in your limited time? How are you shaping the 70 percent and the 20 percent of the 70:20:10 mix? There is a lot of talk today about informal or workflow learning, but what are you doing to design it? What if there was a proven way to design for the 70 and 20?

Do you talk about informal learning but struggle with the “how”? Are your instincts telling you that workflow learning sounds right, but you don’t know where to begin? Join this session to review the Five Moments of Learning Need and how this methodology extends learning into the workflow. The Five Moments approach plans both formal and informal learning in the workflow and courses. What if you could leverage existing resources, clearly identify gaps in content, and sketch how to close those gaps? You’ll explore the Learning Experience and Performance (LEaP) Plan, which is the blueprint for designing informal learning and a project plan for workflow learning projects.

In this session, you will learn:

• About the difference between informal learning and performance support
• About the Five Moments of Learning Need, and how you can use them to create an effective mix of formal and informal learning as part of a blended workflow learning program
• How you can leverage the LEaP Plan for learning, performance support, or a combination of both
• How to identify skills and knowledge that can safely be learned through informal or workflow learning, as well as skills and knowledge that should absolutely be taught by an instructor in a classroom

Audience:

Intermediate to advanced designers, developers, project managers, managers, and directors.

Technology discussed in this session:

Electronic performance support systems (EPSSs).