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Learning Solutions Conference & Expo 2019
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Learning Solutions 2019 Sessions

The Learning Solutions 2019 program delivers over 175 dynamic sessions covering eLearning best practices, how-tos, case studies, and emerging trends. Jump into the topics that best fit your needs, and gain the tools and knowledge to create more effective learning experiences.

Hands-On Learning BYOD Sessions

Hands-On Learning Bring Your Own DeviceHands-On Learning BYOD (Bring Your Own Device) takes learning to the next level. In these sessions you will bring your mobile device or laptop, with the software being discussed installed, and have the unique opportunity to learn hands-on, following along with an instructor step-by-step.

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Sessions in Management and Strategy Track

102 Cohort Learning: The Power of Many

Concurrent Session

Rich Reitter

10:45 AM Tue, March 26

Rich Reitter

Track: Management and Strategy

Description

Onboarding shouldn’t be an impersonal and disconnected experience. But today’s workforce is diverse and often dispersed globally, making it difficult for new employees to feel connected. At HDR, an engineering firm, new employees felt isolated and unable to make meaningful connections during onboarding. The result was a lack of engagement and motivation to complete required training. HDR needed a way to build connectivity and accountability into learning and onboarding.

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103 4 Ways to Eliminate Friction in Your Learning Ecosystem

Concurrent Session

Jeremy Roberts

10:45 AM Tue, March 26

Jeremy Roberts

Track: Management and Strategy

Description

You’ve built great content, but your learners don’t seem to care. They’re not engaging with your learning. Why? Companies spend billions of dollars trying to understand consumer behavior, resulting in marketing strategies aimed at getting consumers to buy their products. In those same organizations, there are L&D groups that may not be leveraging the same insights and strategies to reach their learners. Treat your content like a product, and eliminate the friction between your solutions and your learners.

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104 Maximizing Your Social Learning Community with an SME Contribution Platform

Concurrent Session

Kimberley Parsons

10:45 AM Tue, March 26

Kimberley Parsons

Track: Management and Strategy

Description

Today’s L&D teams are democratizing learning through social learning platforms: the “un-LMSs.” Yet, you still need to drive formal learning agendas for the organization. The paradox becomes how to both push and pull learning. Capital One’s Tech College team set a goal to drive an organizational learning agenda by tapping into the “maker” energy of Tech College learners. To achieve this, they implemented a social learning platform that gave any learner the ability to contribute content. While they saw learners endorse and create content, the system didn’t offer a way to align creators with Tech College’s learning agenda. To remedy this, the team built an app to connect experts to Tech College content creation, teaching, mentoring, and speaking opportunities.

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110 Reinvent Staff Onboarding to a Transformational Experience

Concurrent Session

Mark Griffiths,   Wendy Richard

10:45 AM Tue, March 26

Mark Griffiths,   Wendy Richard

Track: Management and Strategy

Description

While onboarding involves different activities and programs depending on your organization,  some aspects are universal. Typically it involves a limited period during which new hires are expected to read company policies and procedures, get settled into their work spaces, and learn about do's, don'ts, and how-to's. If your onboarding isn’t working, you might struggle with retaining employees, accelerating learning, improving performance and team engagement, and making your staff happy and proud to join in. We must turn staff onboarding into a transformational experience.

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SMM102 Developing a Microlearning Strategy to Drive Big Company Impact

Management & Measurement

Summer Salomonsen

11:00 AM Tue, March 26

Summer Salomonsen

Track: Management and Strategy

Description

Learning practitioners struggle to quickly identify learning opportunities and build impactful programs that connect to business objectives and drive employee engagement. Instead of insisting on getting to root causes of organizational challenges, you may be living in a reactive training mode—prescribing blanket learning solutions when you should be targeting critical skill sets and mindsets that employees need to be successful.

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SDD103 Roadmap to L&D Success: Look to the Constellations

Design & Development

Michael Allen,   Michael Hruska,   Richard Lowenthal

12:00 PM Tue, March 26

Michael Allen,   Michael Hruska,   Richard Lowenthal

Track: Management and Strategy

Description

Throughout time, explorers have looked to the constellations to chart a safe, successful journey. A critical first step of all journeys is knowing your precise starting point. In this session, we will employ a innovative app to help you identify your strategic needs amidst the pressing daily demand to produce great learning experiences. You will be invited to chart your L&D constellation and receive a personalized success roadmap.

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204 Cultivating a Self-Directed Learning Culture

Concurrent Session

Catherine Lombardozzi

1:00 PM Tue, March 26

Catherine Lombardozzi

Track: Management and Strategy

Description

Conventional wisdom says that people can self-provision their learning and professional development through internet-enabled access to resources and social networks. But studies indicate that employees are not necessarily skilled at managing their own professional development and leveraging digital tools for learning. With an abundance of resources available, people may become paralyzed by too much information and too many choices. And they may not have the time or savvy to find what they need and use it to develop their knowledge bases and skill sets. Nonetheless, you don’t want to resort to structured training programs as the only path for learning.

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213 Aligning Learning Personalization to Business Drivers

Concurrent Session

Frank Nguyen

1:00 PM Tue, March 26

Frank Nguyen

Track: Management and Strategy

Description

Though there’s been great interest in learning personalization in recent years, the truth is that we have been trying to use systems to adapt teaching to individual learners for decades. The key to successful implementation of learning personalization is not through the use of the best learning management system or latest technological trend. 

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STP105 Learning Efficiency For All: Rethinking the Learning Experience

Management & Measurement

Jeff Fissel,   Mike Alcock

2:00 PM Tue, March 26

Jeff Fissel,   Mike Alcock

Track: Management and Strategy

Description

Learning teams are faced with a constant conundrum: employees say they want more development opportunities, but also say they have little or no time for development. The solution feels overwhelming, but it doesn’t have to be. In fact, you and your learners have something in common: both of you are striving for efficiency. In this session, we prove to you that you can meet that common goal.

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302 xAPI: An Introduction for Instructional Designers

Concurrent Session

Megan Torrance

2:30 PM Tue, March 26

Megan Torrance

Track: Management and Strategy

Description

As adoption of xAPI begins to take hold, it allows for more robust and interesting tracking of the learning process. As actual performance and results data are integrated with learning metrics, L&D professionals will have the data they need to tailor the learning process to individual needs at the same time that they can draw more useful conclusions about the learning as a whole across a wider population.

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303 A Non-Project Manager’s Guide to eLearning Project Management and Intake

Concurrent Session

Pavandeep Dhillon

2:30 PM Tue, March 26

Pavandeep Dhillon

Track: Management and Strategy

Description

The eLearning development requests keep rolling in, and everyone wants their projects completed as of yesterday. Working on a busy team can get tough when you’re managing various SMEs, reviewers, demos, feedback, and LMS configurations. This is especially true when you have multiple projects and you play many roles—or every role—on each of them. How do you keep your creative flame burning from project to project without being bogged down by all the project management work that goes along with each one?

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304 Independent Contractors: Tips for Finding a Great Fit for Your Organization

Concurrent Session

Katherine Robeson

2:30 PM Tue, March 26

Katherine Robeson

Track: Management and Strategy

Description

Do you ever worry about hiring independent contractors to support your learning projects? Are you realizing that the typical interview process needs to change a bit to ensure you make great selections quickly? Are you considering how you can market yourself as an independent contractor and increase your chances of being hired? Learn some insider tips on how to identify great learning support contractors or become one yourself.

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307 Fuzzy 508: Clarifying Compliancy Requirements for eLearning Projects

Concurrent Session

Debbie Rhodes,   Michelle Echevarria

2:30 PM Tue, March 26

Debbie Rhodes,   Michelle Echevarria

Track: Management and Strategy

Description

There is a lot of subjectivity when it comes to interpreting 508 compliance for eLearning. Although the law, originally amended to the Rehabilitation Act of 1973, was enacted in 1998, the interpretation and implementation varies widely across organizations. This can cause much confusion and distress among developers and project managers as they zigzag across what can be an accessibility landmine hoping to come out whole on the other side.  

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SMM106 Wired, Not Tired: Is Curation the Cure for What Ails L&D?

Management & Measurement

Bianca Baumann,   Mike Taylor

3:00 PM Tue, March 26

Bianca Baumann,   Mike Taylor

Track: Management and Strategy

Description

Content curation is rapidly becoming an essential skill for learning professionals, but many have yet to put it into practice. This session will arm you with an understanding of how curation helps both you and your organization, along with the tools and techniques you’ll need to craft your own personalized curation system. It’s time to make curation a central part of your digital toolkit.

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SMM107 Struggling with Productivity? Up Your Game with Employee-Generated Learning

Management & Measurement

Kasper Spiro

4:00 PM Tue, March 26

Kasper Spiro

Track: Management and Strategy

Description

Technical teams often work with a mix of novice and expert professionals with varying skills and knowledge. The experts work on challenging projects and become incredible sources of practical knowledge. However, this knowledge is trapped in their minds and creates knowledge silos, since the novices who are still struggling do not have easy access to that knowledge. How often can novices bother experts to share or coach them on some of the challenging aspects of the work? How often can experts do justice to knowledge-sharing when they are time-constrained with other priorities? How can L&D bring all of them onto the same page of productivity and performance without tedious courses or training programs?

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404 Learning Ecosystem Success: 5 Plain and Simple Hacks

Concurrent Session

Rose Benedicks

4:00 PM Tue, March 26

Rose Benedicks

Track: Management and Strategy

Description

Learning is an intrinsically human activity that happens in many places and in many ways. It doesn’t matter how great or feature-rich any one learning system is; learning will never happen in just one place. The modern learning ecosystem not only recognizes this reality but also embraces it to support learners wherever and however they learn best.

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405 Mobile Learning Design in Practice: Deconstructing a Financial Literacy App

Concurrent Session

Jennifer Murphy,   Sarah Mercier

4:00 PM Tue, March 26

Jennifer Murphy,   Sarah Mercier

Track: Management and Strategy

Description

Developing great mobile content from an existing course is a lot more than shrinking font sizes and stacking everything into a portrait layout. Unlike traditional learning platforms, effective mobile content provides bite-sized, relevant information at the right time. So, how do you design customized mobile content that makes your users actually want to learn? What skills do you need to develop mobile content? How should the design workflow differ from traditional eLearning? What do mobile learning design documents actually look like, and how do you use them in development?

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409 Leveraging Simulations in Blended Leadership Programs

Concurrent Session

Matt Confer

4:00 PM Tue, March 26

Matt Confer

Track: Management and Strategy

Description

Experiential learning provides rising leaders in your organization the critical practice in real world environments they need to be successful. As organizations shift to a blended approach to learning, simulations can bridge the gap between virtual and classroom experiences. It is crucial that the integration of simulation-based learning takes into account the objections of the program and leverages the unique environment that this kind of practice provides.

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413 BYOD: Business Leaders’ Bottom Line: Gaining Internal Buy-In for Learning

Concurrent Session

Ajay Pangarkar

4:00 PM Tue, March 26

Ajay Pangarkar

Track: Management and Strategy

Description

Leadership approval and support are central for any training program’s success. If you expect to incorporate any learning or eLearning, gaining internal support from various levels of business leaders and a variety of stakeholders is key. This session will help you identify primary stakeholders and address their expectations of your learning efforts. You’ll explore both learning’s qualitative benefits and, more relevant, the highly misunderstood financial impact. You will gain insights to help you convince leaders and stakeholders to support your learning initiatives, balancing the essential qualitative factors with learning’s, especially eLearning’s, financial investment requirements.

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502 Cracking the Compliance Training Code

Concurrent Session

Ger Driesen

10:45 AM Wed, March 27

Ger Driesen

Track: Management and Strategy

Description

Nobody seems to like compliance training—neither people at work nor L&D professionals. But at the same time, everyone wants the people and organizations that serve them to be compliant. Learn how to handle this compliance training paradox and find professional ways to make the best of it.

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503 Case Study: Reinvigorating Your Training Program

Concurrent Session

Bridget Egan

10:45 AM Wed, March 27

Bridget Egan

Track: Management and Strategy

Description

How do you reinvigorate a legacy, but lagging, training program and get stakeholders to believe in the potential of training? Many in L&D experience the challenges of a rapidly growing company: loss of focus as training needs expand, distrust and fatigue from SMEs and internal stakeholders, pressure from sales and go-to-market teams. Come learn about how one team experimented with core DevOps concepts to address these challenges, and find out how to reinvigorate your team, your content, and your audience.

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504 The Accidental People Challenges of Agile Development

Concurrent Session

Lou Russell

10:45 AM Wed, March 27

Lou Russell

Track: Management and Strategy

Description

Agile is a decentralized strategy in deeply centralized organizations. This conflict is made worse when the people in agile can’t adjust to the mindset. Transforming skills, culture, leadership, talent, and perception of quality, ambiguity, bias, and skills creates struggle in new agile practitioners.

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509 Out of Control! Navigating Learning in the Age of Content and Platform Overload

Concurrent Session

Ben Sangree,   Carlos Remigio

10:45 AM Wed, March 27

Ben Sangree,   Carlos Remigio

Track: Management and Strategy

Description

From classroom to CMS, LMS, mobile, LXP, VR, AR, AI and beyond, the delivery mechanisms for training content have never been so varied. To what extent should the ultimate distribution channel guide content development principles? In a culture of instant gratification, does learner convenience come at the expense of content quality?

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SDD203 Learn More. Grow Business. Be Compliant. Measure Impact.

Design & Development

Ali Zaheer,   Carrie Hancock,   Garfield Bolt

12:00 PM Wed, March 27

Ali Zaheer,   Carrie Hancock,   Garfield Bolt

Track: Management and Strategy

Description

Organizations in 2019 are facing competitive pressures, compliance risks,  launching new offerings, and needing to measure the impact of investment.  Let us show you how we help organizations solve for these types of challenges with our learning ecosystem. Organizations spend $130 billion on training each year.  How do they know it’s working?  In 2018, HIPAA fines were an average of $3.1 million per organization. Could those fines have been avoided by putting the right system and processes in place?

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SMM204 10 eLearning Project Management Mistakes and How to Fix Them

Management & Measurement

Trina Rimmer

1:00 PM Wed, March 27

Trina Rimmer

Track: Management and Strategy

Description

Even experienced eLearning practitioners struggle with managing projects. Accurately scoping the work, staying organized, identifying decision-makers, holding trade-off conversations, and managing expectations: All of these are challenging things, and they’re not always part of the job description or the skill set that creative eLearning pros bring to the table.

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602 Content Intelligence: Multiplying the Value of Content Assets

Concurrent Session

Anna Lively

1:00 PM Wed, March 27

Anna Lively

Track: Management and Strategy

Description

Learning experiences are born from content, and your organization invests heavily in building that content. This material is developed by different departments that often aren’t communicating, decreasing its impact and potential. Without an enterprise-wide content ecosystem that connects multipurpose content, these assets get locked up into learning, marketing, and support content “pickle jars,” unable to electrify your connected customer and learner journeys. Today, there’s so much inefficiency, waste, and copy/paste in content creation. But the landscape is evolving! In the near future, all of your content may be united by a content ecosystem. What can you do today to prepare for this?

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603 The Best Training Is No Training

Concurrent Session

Marc Rosenberg

1:00 PM Wed, March 27

Marc Rosenberg

Track: Management and Strategy

Description

Why do organizations train, and why do they train so much? Simple questions; complex answers. Despite all the L&D industry knows about performance improvement, people still tend to throw training at problems, or accept client requests for courses even before they know why. And, too often, the courseware doesn’t even work. This isn’t because the training is necessarily bad, but because people shouldn’t have done as much of it in the first place. Organizations train to compensate for bad documentation or teach workarounds to bad processes. They train to fix culture and morale problems. They train to meet compliance requirements and then report attendance over competency. They train repeatedly to be sure everyone “gets it.” They train to “CYA.”

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604 Case Study: Creating a Successful Learning System at Shoptech Software

Concurrent Session

Dawn Tedesco,   Lindsey Atha

1:00 PM Wed, March 27

Dawn Tedesco,   Lindsey Atha

Track: Management and Strategy

Description

Software training lacks variety, and offering only ILT and outdated HTML tutorials didn’t help Shoptech Software’s case. Training was boring, lengthy, and costly to attend. Participation was stagnant, and customers were utilizing phone support more than training. Shoptech needed a better solution for their manufacturing clients. They needed a learning system with a combination of technologies and resources designed to solve clients’ immediate problems.

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613 Measuring and Reporting the Impact of Workflow Learning

Concurrent Session

Conrad Gottfredson

1:00 PM Wed, March 27

Conrad Gottfredson

Track: Management and Strategy

Description

As tools and strategies emerge that enable us to better support learning in the flow of work, more and more organizations are looking to focus on workflow learning solutions. But like any new approach, it’s important that we don’t just assume that something is effective because we believe it will be, or that it feels right. Measuring the effectiveness of our efforts is key to understanding our work and to reporting the benefits of our programs, and that includes workflow learning programs.

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701 The Business Case for Learning: Driving Employee Engagement at accesso

Concurrent Session

Maura Schiefelbein,   Shelley Osborne

2:30 PM Wed, March 27

Maura Schiefelbein,   Shelley Osborne

Track: Management and Strategy

Description

Recent job numbers show that unemployment is moving toward all-time lows, which means the talent wars are getting increasingly competitive among businesses fighting to attract and retain top workers. Even flashy perks like ping-pong, free food, and wine o’clocks are not enough to gain a true talent advantage. New research proves the most coveted benefits are those with substance, that aid professional growth and personal well-being. Not only do development perks provide a competitive hiring edge, but employees given the opportunity to learn at work are also more engaged and interested in their jobs.

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702 Building an Effective Onboarding Program for Remote Teams

Concurrent Session

Melody Davis

2:30 PM Wed, March 27

Melody Davis

Track: Management and Strategy

Description

Successful onboarding for remote employees requires a lot of managerial time, team time, and resources. New team members can feel isolated and unsupported, especially if they are inexperienced with remote work. Remote employees may not receive information necessary to their job due to lack of consistency in the process, or the absence of support that office-based employees typically receive. Stakeholders may express concern at the length of time required for new employees to become independent and productive. This often results in new employees impatiently pushing through onboarding material to become active in the field quickly, without proper assessment of performance gaps and future developmental needs. Managers, who are also often field-based, can miss signs of employee distress or disengagement until it’s too late.

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703 Developing Yourself and Your Team Without Breaking the Bank

Concurrent Session

Heidi Matthews

2:30 PM Wed, March 27

Heidi Matthews

Track: Management and Strategy

Description

Your company does not pay for the rest of your team to attend conferences, courses, or outside development. Reports show that employees leave due to lack of training and development opportunities. What will you do? Your people are great! You don’t want to lose them. Without any budget dollars, how can you provide learning experiences for your team so their skills grow instead of getting stale?

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804 Mastering a Global Learning Ecosystem

Concurrent Session

Dana Collins

4:00 PM Wed, March 27

Dana Collins

Track: Management and Strategy

Description

Designing a learning ecosystem can be daunting. Selecting the right technologies for your business is crucial for long-term success. Attend this session to learn how various technologies, strategies, and partnerships work together to form a comprehensive learning ecosystem. Hear how a global company, Yum! Brands, utilizes an LMS, LCMS, CMS, LRS, and various other tools (including AI) to provide training to over 850,000 learners in 135 countries with 41 different languages. This session will describe the struggles related to system constraints, cultural differences, business strategy, and the constant battle of keeping up with emerging technologies. Discover tips and tricks for creating a comprehensive learning ecosystem!

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805 Case Study: Designing an Integrated Learning Strategy

Concurrent Session

Marty Rosenheck

4:00 PM Wed, March 27

Marty Rosenheck

Track: Management and Strategy

Description

The stakes were high, and the learning challenge was tough. A major hospital system was building a new hospital. Nurses, physicians, and hospital staff had to prepare to work effectively, confidently, and safely to provide an excellent patient experience on day one. They had to navigate new spaces; implement new workflows and policies; use new equipment, a new electronic medical records system, and a new communications system; and employ new safety and security procedures. How do you enable busy employees to learn a large and complex set of critical skills in a limited time?

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806 From ILT to eLearning: Drastically Scale Your Training Delivery and Survive!

Concurrent Session

Antony Leeming,   Jordan Grantham

4:00 PM Wed, March 27

Antony Leeming,   Jordan Grantham

Track: Management and Strategy

Description

Your company is growing, and you need to scale your training delivery but with a similar cost structure. This was the issue facing Tricentis. They increased their annual training completions from 58 in 2008 to over 18,000 in the first six months of 2018. A traditional instructor-led training model could no longer support this growth. They needed a new eLearning- and technology-led approach.

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810 Trends: What the Research Says About Learning Styles, Evaluating Learning, and eLearning on a Budget

Concurrent Session

Jane Bozarth,   Tracy Parish,   Will Thalheimer

4:00 PM Wed, March 27

Jane Bozarth,   Tracy Parish,   Will Thalheimer

Track: Management and Strategy

Description

The eLearning Guild’s director of research, Jane Bozarth, along with contributors to recent research, reviews the Guild’s recent reports on learning styles, evaluating learning, and creating eLearning with limited resources. We’ll look at what’s happening—or not happening—industry-wide, with an emphasis on what works; such as what factors support success, how to counter myths and misperceptions, and what content lends itself best to particular approaches.

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901 Writing an eLearning RFP That Generates Accurate Quotes

Concurrent Session

Jennifer De Vries

8:30 AM Thu, March 28

Jennifer De Vries

Track: Management and Strategy

Description

To hire a vendor to assist with an eLearning project, your organization may require you to issue an RFP (request for proposals) and obtain multiple quotes. When you get the quotes back, they may vary significantly. How do you know which one to choose? But the better question starts at the beginning of the process: How do you obtain accurate, apples-to-apples quotes from quality eLearning vendors? To receive good quotes, you need to issue an RFP that provides appropriate and clear information for the vendor to accurately price and schedule your project. Once you have accurate quotes, then you can decide which vendor is best for the project using a criteria-based, methodical approach.

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1003 The Right Instructional Designer Is Hard to Find

Concurrent Session

Tiffany Lombardo

10:00 AM Thu, March 28

Tiffany Lombardo

Track: Management and Strategy

Description

If you hire the wrong instructional designer, you risk wasting time and money and losing credibility in the eyes of your stakeholders. It’s important to first understand your needs and then look for an instructional designer with the right design experience, level of creativity, and communication skills to make your projects successful. Join this session to discover a recruitment process that can help you identify the skills you need and source the candidates who possess them.

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1004 Micro vs. Macro: Which Learning Experience Works Best?

Concurrent Session

Robert Gadd

10:00 AM Thu, March 28

Robert Gadd

Track: Management and Strategy

Description

Most L&D teams are keenly interested in exploring ways to combine their macrolearning needs—traditional ILT classes and VILT sessions, tracked online learning, and structured compliance programs—with microlearning initiatives leveraging mobile, game mechanics, and social interactions. While most legacy LMS platforms have yet to include compelling microlearning features, there are ways to design and integrate legacy macrolearning platforms with modern microlearning solutions to achieve tech-enhanced learning success.

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