Sharing What Works

March 22 – 24, 2017 Orlando, FL

Register Now Includes:

P20 Workflow Learning: The Enabler of a Total Learning Ecosystem

8:30 AM - 4:30 PM Tuesday, March 21


The 70:20:10 model is all the rage right now now in learning and development. Everyone knows the math, but few know how to systematically design for it! A complete ecosystem includes 70:20:10 with the “70,” or workflow learning, dominating the landscape. 

In this workshop, you will walk through the design principles you need to meet this powerful objective. You’ll learn about the Five Moments of Learning Need and how to walk your stakeholders through a process that allows for all five needs to be met. You will discover the agile nature of this approach as you use iterative design principles that allow you to keep your content current in a time when the shelf life of content is shorter than ever before.

In this session, you will learn:

  • About the Five Moments of Learning Need
  • How performance support is the enabler of the “70” in 70:20:10
  • How to truly blend formal and informal learning modalities
  • How to address change management issues when making this transition

Intermediate designers, developers, and learning managers.

Technology discussed in this session:
A variety of performance support authoring platforms.

Conrad Gottfredson

Chief Learning Strategist

APPLY Synergies

Conrad Gottfredson, the chief learning strategist at APPLY Synergies, has deep experience in organizational learning, collaborative development, knowledge management, online learning, performance support, and instructional design and development. Conrad is the original developer of the Learning at the Five Moments of Need framework now in use around the world. He has worked with many of the world's largest organizations, helping them attain higher levels of learning agility. Conrad's experience includes the design and deployment of large-scale knowledge management and performance support systems within multinational corporations. In 2014 Conrad was awarded the Guild Master Award for his accomplishments and contributions to the eLearning community. He holds a PhD in instructional psychology and technology.

Bob Mosher

CEO/founder/Chief Learning Evangelist

APPLY Synergies, a 5 Moments of Need Company

Bob Mosher, the chief learning evangelist at APPLY Synergies, has been an active and influential leader in the learning and training industry for over 30 years, and is renowned worldwide for his pioneering role in eLearning and new approaches to learning. Before co-founding APPLY Synergies consultancy with Conrad Gottfredson, Bob served as the chief learning evangelist for Ontuitive, director of learning strategy and evangelism for Microsoft, and executive director of education for Element K. He is an influential voice in the IT training industry, speaking at conferences and participating in industry associations. Bob was awarded the Guild Master Award in 2014 for his accomplishments and contributions to the eLearning community.

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