205 Learning Becomes Doing: Applying AR and VR to Training and Performance Support

1:00 PM - 2:00 PM Wednesday, July 26


As products and services become more complex, providing the right training or performance support has the biggest impact on improving proficiency. Augmented and virtual reality can be the link that enables you to deliver your valuable content directly to your audience when they need it most. 

In this session, you will explore the benefits of adding AR and VR to your training strategies. You will learn about the pros and cons of deploying these technologies by examining real-world examples of AR and VR in practice. You will also discuss the potential ROI of these technologies, including how you can use them to reduce existing training costs.

In this session, you will learn:

  • About the benefits of AR and VR for learners
  • About practicalities, considerations, and challenges around deploying such a program
  • From real-world examples of how augmented and virtual reality are being applied and used for training and performance support
  • About the ROI of implementing these types of programs, including how to decrease overall costs associated with long training periods and potential rework

Novice to advanced designers, developers, project managers, managers, directors, and anyone interested in learning how to use AR and VR for training purposes.

Technology discussed in this session:
Augmented reality (mobile devices, AR software development kits) and virtual reality (Unity software, Oculus Rift, Microsoft HoloLens).

Wendy Farrell

Manager, Content Solutions


Wendy Farrell is a manager of content solutions at Lionbridge, where she helps define client learning programs and prepare teams to implement content projects. Wendy is a leader in corporate global training, documentation, support, and media solutions. She has presented at numerous conferences, and her award-winning work includes two Brandon Hall gold medals. Most recently, Wendy has focused on the use of 3-D, AR, and VR for customer support and training; this work, in conjunction with HP, won a Brandon Hall gold medal. Wendy has a master’s in instructional design and educational technology and over 25 years of industry experience.

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