Louis van Cuijk, the principal expert in learning at Ordina Visionworks Change & Learning, is the driving force behind the Ordina Learning Solution: a performance-oriented approach to user adoption and training for IT implementations. Louis worked for the past 20 years in training and IT implementation, first at PAT Learning Solutions, a leading provider of blended learning platforms for the healthcare industry in the Netherlands, and for the past four years at Ordina, Holland’s largest independent provider of ICT solutions and consultancy. At Ordina Visonworks he incorporated blended learning and performance support in the IT implementation approach.

Achim Kümmerle, a product manager at tts GmbH, is responsible for the development of the products within the software division of tts. Achim has over 10 years’ experience as a consultant in several corporate restructuring projects and as product manager for a widely spread eCommerce platform. He has been with tts for the past 11 years, starting as a learning consultant and project manager. He later joined the tts product management team and is now driving the transition of the tt performance suite from a former eLearning authoring and publishing environment to a fully integrated performance support tool.