723 Managing the Ebb and Flow of Performance Support Across the Enterprise
2:30 PM - 3:30 PM Thursday, June 11
Strategy
301/302
We often describe the shift towards performance support as a linear journey, one that continues in a single direction. The reality is quite different. Over time an organization’s utilization of performance support rises and falls with the changing tides. Managing your journey over the course of time can be a challenge.
In this session you will examine the opportunities and challenges of managing a performance support strategy in a business over an extended period. You will explore a case study in which performance support has been used in a large organization for over seven years. You will explore the impact of changes over time and the strategies that have been used with the greatest success.
In this session, you will learn:
- How performance support strategies evolve over time
- How to manage performance support strategies when technologies change
- How to manage performance support strategies when organizational priorities shift
- How to manage performance support strategies when sponsors change
Audience:
Intermediate and advanced managers and directors.
Technology
discussed in this session:
N/A
Jeremy Smith
Senior Learning Solutions Manager
Herman Miller
Jeremy Smith, a senior learning solutions manager at Herman Miller, focuses on learning strategy, change management consulting, and global shared learning services under the umbrella of talent management. Jeremy has been a corporate learning professional for over 20 years, and during that time has played a leading role in learning organizational structure, infrastructure, design and development, governance, measurement, and resourcing strategies. For more than seven years Jeremy has led the effort to introduce and operationalize performance support strategies and systems at Herman Miller, including solutions for IT applications, product introductions, corporate competencies, talent planning, and management skills.
