622 What, Why, When, and Where: Building a Business Case for Performance Support
12:45 PM - 1:45 PM Thursday, June 11
Integration
Lone Star H
Performance support has become an ever-more powerful proposition with the advent of mobile devices that can deliver to learners wherever they are. It can help learners apply what they have learned back in the workplace or even replace the need for upfront training. And the future is exciting, because mobile performance support will be adaptive and contextual, turning iDevices into a combination of coach and personal assistant, and bridging the gap between the classroom and the workplace. But getting started isn‘t always easy.
In this session participants will learn why designing performance support requires a new way of thinking and a new way of working. You will explore strategies for making the case for the change. You will see examples from organizations who are already delivering performance support, from simple but effective methods to more complex solutions offering adaptive and contextual support. You will also be given a model that will take you through a series of key steps to get up and running.
In this session, you will learn:
- How to easily achieve multi-device delivery
- How mobile can deliver performance support
- Important design considerations for contextual mobile performance support
- What organizations are already doing to deliver mobile performance support
Audience:
Intermediate designers, developers, and managers.
Technology
discussed in this session:
Mobile, PC, and tablet.
Imogen Casebourne
Director of Learning
LEO
Imogen Casebourne, in her role as director of learning at LEO, works with the learning design team to ensure that LEO’s learning solutions remain cutting edge and evidence-based. Imogen plays a key role in LEO’s thought leadership program and is closely involved with LEO’s Civil Service Learning (CSL) partnership; her work with CSL was recognized at the 2013 E-Learning Age Awards. Imogen is an expert in the field of learning technologies and is currently studying part-time for a doctorate in education at Oxford University with a focus on the use of mobile technology. Imogen has designed solutions for tablets and smartphones and led the team that won gold for Best Use of Mobile Learning at the E-Learning Awards in 2012.
