June 10 – 12 Austin, Texas

Register Now Co-located Event

225 Evaluating the Efficacy of a Performance Support Solution

12:45 PM - 1:45 PM Wednesday, June 10


Lone Star H

There’s such a wide variety of EPSS solutions available today, ranging from job aids to just-in-time, context-sensitive support platforms. So what factors should you take into consideration when selecting the right solution for your organization, and once deployed, how can you determine the ROI on the solution you chose? Join us to answer these questions and hear from Time Warner Cable how they have measured the efficacy of performance support in their organization.

Francine Haliva

Head of Marketing

Kryon Systems

Francine Haliva, the head of marketing for Kryon Systems, has more than 20 years of high-tech marketing experience. She has managed marketing organizations in multiple SaaS companies, most recently at Panaya—a SaaS provider in the ERP field. Francine holds an MA degree in marketing.

Jennifer Acosta

Instructional Designer

Time Warner Cable

Jennifer Acosta is an instructional designer for residential services at Time Warner Cable. In this role she challenges herself to develop outside-the-box learning solutions for learners to access just in time as needed.

Michelle Kehoe

Manager, Instructional Design

Time Warner Cable

Michelle Kehoe is a manager of instructional design for residential services at Time Warner Cable. In this role she leads an instructional design team to develop new strategies and approaches for learning complex material. Michelle works daily to create better experiences for learners by applying technology innovation as an enabler. Utilizing education and skills in instructional design, facilitation, and project management, she has the experience to develop new strategies and approaches for learning. Michelle holds a master of education in training and performance improvement.

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