221 SMEs Unleashed: Enabling Those with Knowledge to Share
12:45 PM - 1:45 PM Wednesday, June 10
Implementation
Lone Star F
The know-it-all’s days are over. No more is the single person who has all of the answers valued in an organization. This person represents not an asset, but a risk. However, knowing that the information the expert has needs to be shared is the easy part; enabling them to share is something else.
In this session you will explore how to get knowledge from an SME’s mind into a performance support or training solution with quality and speed. You will examine a process that uses templates and tools to streamline transfer of the knowledge. You will discover how these templates help SMEs organize their knowledge, and how that helps them to share it. You will also explore the many pitfalls to avoid when working with SMEs.
In this session, you will learn:
- How templates help SMEs organize their knowledge
- How using a tool such as uPerform streamlines the creation of PSS, training, and documentation
- The benefits of a single-source authoring tool
- Pitfalls to avoid when working with SMEs
Audience:
Novice to advanced designers, developers, and managers with a basic
understanding of performance support and instructional design principles.
Technology
discussed in this session:
uPerform.
Enid Crystal
Learning Experience Designer
Enid Crystal Consulting
Enid Crystal is an independent learning experience designer with extensive experience in designing, developing and implementing performance-focused learning solutions. Prior to becoming an independent learning consultant, Enid was 20+ years in corporate learning and development, working for large global organizations including Blackrock, Pfizer, and MetLife, covering a wide array of industries such as insurance, pharmaceutical, medical devices, and financial services.
Vincent Lucey
Director Enterprise Sales
ANCILE
Vincent Lucey, the director of enterprise sales for ANCILE, is in the unique position of having worked at all four of the largest IT learning and performance software solution companies around the world, including Oracle UPK, SAP WPB, Assima, and ANCILE. With a global remit, he promotes use of the award-winning ANCILE solutions across large organizations such as BlackRock. Vincent has over 20 years of experience in learning and development in corporate settings that span oil and gas, healthcare, financial services, and technology.
