Discussion Sessions
The Performance Support Symposium offers 45+ sessions, all laser-focused on helping you explore the strategies, technologies, and practices for enhancing your training efforts by putting information in the workflow, when and where it is needed. Learn from the experience of colleagues and industry leaders who are successfully improving individual performance within their organizations.
Featured Session
The Future of Performance Support: A Conversation with Allison Cerra
Allison Cerra, Technology and Marketing Expert
The renewed interest in performance support is powered by advancements in technology that enable workers to receive support in the context of work. As technology continues to advance at an ever-increasing rate, more opportunities to provide performance support will emerge. More…
The program is organized into five distinct tracks to give you a comprehensive look at the key areas you’ll need to address:
STRATEGY
Find the right methodologies and tools to build a business case for PS, demonstrate its success, and nurture its growth in your organization.
IMPLEMENTATION
Implement best practices that will make your next performance support project more efficient and effective.
GETTING STARTED
Explore the critical first steps that you can take to start building PS solutions and incorporating them into your organizational culture.
INTEGRATION
Learn how performance support fits into and enhances your existing organizational learning strategy.
SOLUTIONS
Learn about performance support technologies and the companies that can help you implement PS across your enterprise.
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Sessions in Block 10
It is critical to have leadership support and funding for performance support to move forward. However, without proper personnel and expertise, there will not be desirable penetrations of performance support strategy. How can an organization build a team that is focused on performance support?
Read More1022 Performance Support for Software Training: Beyond Bells and Whistles
Concurrent Session
Software training traditionally focuses on the new bells and whistles that justify the latest version. This does nothing to prepare users for daily work with the tool and it doesn‘t provide the support when they need it. Organizations need more than just software training in order to maximize capital investments in software.
Read More1023 Shifting the Organizational Mindset to Performance Support
Concurrent Session
Performance support is very different from training. In a world where many people are conditioned to think that learning should look like school, with teachers, students, and formal instruction, it can be difficult to get the organization and its workers to adjust to a performance support approach.
Read MoreThe meteoric rise of mobile devices has opened up the opportunity make on-the-job performance support practical. The challenge is to get the right amount of the right content to the right place at the right time to enable improved performance and on-the-job learning.
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