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Using Augmented Reality for Mobile Performance Support

408 Using Augmented Reality for Mobile Performance Support

10:45 AM - 11:45 AM Wednesday, June 25

Performance Support

Spinnaker 1

Field-based performance support (PS) generally means printed job aids, which quickly become dirty and outdated and are nearly impossible to replace with new information. Today’s professionals carry and prefer using mobile devices. They expect performance support whenever and wherever they need it, which makes mobile devices the perfect vehicle for delivering PS. When PS can be accessed by scanning images and real objects, it’s not only the fastest and most preferred way to get PS, it’s fun and amazing!

In this session you will learn how performance support developed in any digital medium can be attached to most static images and objects. You’ll explore how scanning the image or object will play or display the associated learning content, and you’ll discover a great solution for getting the most current content to field-based employees and ensuring it is always up-to-date. You will leave this session understanding how to set up augmented reality to support mLearning initiatives.

In this session, you will learn:

  • About augmented reality technology
  • How to set up augmented reality training “auras” via Aurasma
  • Which tasks are best supported with augmented reality
  • To extend augmented reality technology to non-training purposes

Novice to advanced designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Augmented reality—Aurasma, iPhone, and Reflector.

Bill Crose



Bill Crose, the owner of Ka-Ching!, studied with Dr. Robert Brinkerhoff, an ASTD Lifetime Achievement Award recipient, and holds an MA degree from Western Michigan University. He has led learning organizations that developed mostly high-tech solutions for a variety of industries. Currently he's the Global Learning Technologies Manager for InterContinental Hotels Group, the world's largest hotel company in terms of rooms. IHG is Holiday Inn, Crowne Plaza, Holiday Inn Express, Candlewood Suites, Staybridge Suites, Hotel Indigo, Holiday Inn Resorts, EVEN Hotels, Holiday Inn Club Vacations, and HUALUXE Hotels and Resorts.

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