808 TELUS’ Learning Strategy in a Mobile Workstyle Environment
8:30 AM - 9:30 AM Thursday, June 26
One of TELUS’ key goals is to have a majority of its workforce work in a flexible mobile work environment. Learning strategies had to adapt to this goal. Learning could no longer simply be available on one’s laptop or in a face-to-face class. Our learning strategy had to be enhanced and updated to accommodate our growing mobile workforce.
In this case-study session you will learn about TELUS’ journey in developing their mobile-learning strategy. You will explore the lessons learned from their successes, and from the challenges they encountered and needed to overcome along the way. You will discover the key social components that were critical to the overall strategy, and you will leave this session with frameworks, strategies, and templates that you can use to build your own mobile-learning strategy.
In this session, you will learn:
- How to identify potential mobile learning challenges and possible solutions
- How to develop your own mobile learning strategy, leveraging strategies, and templates
- How to relate mobile-learning strategy to corporate goals
- How to link current and future learning projects for mobile delivery
Intermediate and advanced designers, developers, project managers, managers, and directors with knowledge of social-collaboration tools and functionalities.
Technology discussed in this session:
Successfactors’ Bizx mobile app, SMS services, geotagging, smart device scanning capabilities, SharePoint, Successfactor’s JAM, and social-collaboration tools.
Senior Social Learning Consultant
Robin Yap, the senior social learning consultant for TELUS, has 20 years of learning and HR experience working for Fortune global-200 companies. He’s published more than two-dozen peer-reviewed and professional journal articles and spoken at more than a dozen international conferences in the areas of measuring online social-network dialogues, technology-to- training integration, developing high-potential and high- performing employees using collaboration tools, and gamification for learning. His work has won awards from the Canadian Society for Training & Development, Perspectives, and the Institute for Business and Finance Research. Robin sits on the HR.com advisory board and represented the US at the International Standards Organization. Robin holds JD and PhD degrees.