LS901 Retail Edge: How Samsung Australia Empowered Staff and Transformed Learning
8:30 AM - 9:30 AM Friday, March 18
How did Samsung Australia prepare for a shift from live, in-person training and product launch services to sales teams at 24-plus wireless carriers and big box retailers across Australia and New Zealand? What is required to train more than 20,000 external retail staff on an end-to-end platform—spanning registration, content delivery, and tracking—and provide support for each carrier through a privately branded experience?
In this session, you will learn how Samsung Australia ensured a consistent learning experience via all popular mobile devices, including Samsung, non-Samsung Android, Apple iOS devices, and online web portals. You will learn the key steps in the project, from initial planning to situation analysis, technical architecture, global stakeholder buy-in, and sponsorship. You will learn about blended learning design strategies geared for effective transfer of learning, ongoing communication and change management, and overall program coordination.
In this session, you will learn:
- About conversations and actions required to transform organization-wide learning
- Design strategies for learning experiences
- Turning learning into action, ensuring an effective transfer of learning
- Supporting large-scale learning roll-outs
Novice designers, developers, project managers, managers, and directors.
discussed in this session:
Learning management system, eLearning, videos, performance support tools, and reporting.
Shai Desai, a co-founder and director of Learning Plan, has assisted organizations around the world in developing the capabilities and performance of their employees. Learning Plan has been recognized with awards such as the 2015 mLearnCon DemoFest Best of Show Vendor award with OnPoint Digital. Shai is a former vice president of the eLearning Network of Australia and a 2015 CLO LearningElite judge.
Head of L&D and IM Field Operations
Samsung Electronics Australia
Evelyn Costi is the head of learning and development for the IT and mobile division (IM) at Samsung Electronics Australia and is the head of operations to a team of 60 field representatives, who are responsible for the delivery of training to colleagues and customers in retail stores all over Australia. Evelyn leads overall strategy for all learning and development programs within Samsung IM business, with the objective of improving performance output and delivering first-class training by implementing varying training methodologies, strategy, and effective learning programs with the field and retail teams and retail customers.