Sharing What Works

March 16 – 18, 2016 Orlando, FL

Register Now Includes:

ECO615 Applying Performance Support Across the Learning Continuum

1:00 PM - 2:00 PM Thursday, March 17

Ecosystem - Content


If you taught them this, why don’t they do it? Educational services at Saint Vincent Hospital got tired of hearing this question and started looking for a new learning paradigm for the institution. The solution was found in performance support. By blending learning opportunities and performance support for associates—before a class, during a class, and on-the-job—Saint Vincent is able to significantly impact job performance.

In this session, you will learn the principles of performance support, the process of gaining buy-in for performance support at Saint Vincent Hospital, and how performance support was successfully blended into a learning continuum for several projects. Details will be provided and examples will be shared. You will have the opportunity to step through the process of developing a fully integrated performance learning plan and discuss potential points of implementation for your organizations.

In this session, you will learn:

  • The difference between job aids and true performance support
  • The benefits of providing performance support throughout the learning ecosystem
  • Steps to be taken to implement performance support throughout the ecosystem
  • The potential metrics to be used to determine the success of the implementation

Advanced developers.

Technology discussed in this session:

Molly Petroff

Education Specialist

Saint Vincent Hospital

Molly Petroff, an education specialist at Saint Vincent Hospital, is the architect of performance support (PS) at the hospital and has implemented several PS solutions focusing on the moment of apply for health system associates. She has worked in staff development for over 25 years, focusing the last 15 years on online learning technologies and the last five years primarily on PS design and development. She has authored numerous eLearning programs and PS solutions for in-house delivery and for other institutions. Molly, an RN, holds a BSN in nursing, an MEd in adult education, and certificates in eLearning instructional design and 5MoN design.

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