Sharing What Works

March 16 – 18, 2016 Orlando, FL

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LS303 Using Gamification to Develop Leaders and Increase Business Acumen

2:30 PM - 3:30 PM Wednesday, March 16

Games and Gamification


What are some creative ways to develop leaders? Business acumen is typically obtained through experience. Developing learning solutions that grow business acumen in an effective way is difficult to produce. Especially when the content is nuanced or complex. Gamification is one of the topics buzzing around the industry, but if you speak to many people, there is little application beyond putting badges on existing content.

In this session, you will learn to take a complex topic and use the tenants of gamification to bring the content to life. You will be shown how to use gamification to develop leaders’ business and financial acumen in a fun way. You’ll learn fundamentals, such as balancing the mix of learning and play, and building decision points. You’ll also see an actual game that teaches leaders how to make money in a fun and creative way.

In this session, you will learn:

  • How to use gamification to increase the business acumen of leaders
  • How to identify the proper mix of learning/game play to maximize retention
  • How to build decision points into a game
  • How to utilize the proper tools to be successful
  • About the complexity of designing decision trees within a game
  • The best practices for identifying a business champion to help drive initiative
  • New ideas for leveraging media from third parties such as Shutterstock

Novice to advanced designers, developers, project managers, managers, and directors.

Technology discussed in this session:

Nicholas Bird

Director of Talent Development

Hilton Grand Vacations

Nicholas Bird, a director of talent development for Hilton Grand Vacations (HGV), is focused on developing innovative learning solutions, managing change initiatives, and building bench strength as a learning leader with HGV. He has over 20 years' experience in learning, development, consulting, and technology implementation with companies like Lockheed Martin, AmerisourceBergen, Bank of America, Coca Cola, and Cargill. Nicholas holds a bachelor of science degree in marketing from Millersville University and a master's degree in business administration from the University of Phoenix. Nicholas is a published author, speaker, and has twice won awards for L&D solutions.

Mike Wiggins

Manager, Courseware Production

Wyndham Worldwide

Mike Wiggins is the courseware production manager for Wyndham Worldwide. Beginning his career in the mid-’90s as a multimedia and design instructor, Mike taught the use of some the earliest Adobe products, as well as vector design applications, MS Office, and basic HTML. By 2001, Mike began applying his media skills towards the delivery of HTML-based eLearning for various other topics and then moved to production management. In 2015, Mike’s team received the American Resort Development Association Award for Training and Development Manager/Team with a multiple-part eLearning series titled SERVE.

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