513 How Grainger Moved from Strategy to Reality with a Multi-national Performance Support Program

10:45 AM - 11:45 AM Thursday, June 9



As a follow-up to 2015’s Performance Support Symposium presentation, we present the results and lessons learned!

Grainger, a global industrial supply distribution company with thousands of users across 369 branches, 15 distribution centers, and a growing online presence, rolled out SAP’s Enterprise Resource Planning (ERP) system in Mexico and Canada. Because of their geographically dispersed locations, traditional instructor-led training using a full training environment was expensive, complicated, and risky.

Using an advanced system cloning tool, Grainger was able to create, store, and deploy advanced system training with considerably reduced cost compared to a live training environment. They also used Vimago, a state-of-the-art EPSS tool, to rapidly deploy messaging, updates, and training materials during go-live support and sustainment.

Come explore Grainger’s big wins and lessons learned as they navigated from planning to execution.

Jeff Merrill

Training Manager

WW Grainger

Jeff Merrill, the training manager at WW Grainger, is experienced at managing global training initiatives. He is currently leading the training development and delivery effort on a multicounty SAP implementation. Jeff has been with Grainger for almost two years, and is an SAP-certified trainer with experience in change management and communications.

Paul O Keeffe

Managing Director


Paul O'Keeffe is a managing director with Accenture, where he leads the team that delivers change measurement solutions for Accenture clients. Paul has been with Accenture for 20 years and specializes in change management, training, talent management, and business readiness. Paul’s clients include a number of major US manufacturers, including Harley- Davidson and Case New Holland.

Barry Smith

Client Partner


Barry Smith, a client partner at Assima, has an extensive background with supporting enterprise systems through change management, business analysis, business process re-engineering, project management, end-user performance strategy, and training delivery. Barry has over 15 years of project management experience, spanning industries including pharmaceutical, government, manufacturing, beverage, defense, and energy. His current focus is helping clients leverage advanced software cloning technologies to optimize enterprise system implementation and end- user performance. Barry holds a bachelor of science degree in mechanical engineering from the University of Texas at Austin.

<  Back to session list Top ^