715 Tailoring Performance Support to Your Audience

2:30 PM - 3:30 PM Thursday, June 9



This session addresses learning designers’ challenges with determining which type of performance support is suitable for a given audience, their role, and the tools they have access to in their work environment. At the Bank of Montreal, access to technology-based performance support varies widely and affects how learning and transfer materials can be designed.

In this session, you will explore some challenges faced in particular learning programs, with examples of solutions and lessons learned. The recommendations and examples in this session come from the presenter’s experience designing and assessing corporate learning programs, as well as tips from recent evidence-based research by leading learning experts. Through scenarios and successes from real cases, you will take away practical suggestions for use in your own design practices.

In this session, you will learn:

  • Best practices for conducting a thorough needs assessment for performance support
  • About obstacles to anticipate
  • Key questions to ask before proposing a solution
  • Ideas for making the most of the tools available to your audience

Novice and intermediate designers.

Technology discussed in this session:
Electronic files, interactive electronic files, on-screen performance support, and other electronic performance support.

Pandora Bryce

Senior Instructional Designer

Bank of Montreal Institute for Learning

Pandora Bryce is a senior instructional designer at the corporate university of the Bank of Montreal, one of Canada’s major banks, where she is accountable for courses for 20,000 retail employees. She has been a lead designer on several award-winning leadership and sales programs (Bersin WhatWorks Award 2011 and 2013, ASTD Best Award 2012 and 2013). Pandora has delivered presentations and workshops in Canada, the US, Mexico, Great Britain, Australia, and New Zealand, and she has delivered guest lectures at many North American universities. She has a PhD in education from the University of Toronto, where she researched adult peak performance.

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