209 Blending xAPI Analytics, DITA, and BPM for Next-gen Performance Support

1:00 PM - 2:00 PM Wednesday, June 8



Organizations transforming their businesses for new digital platforms and marketplaces need to make such transition as effective and painless as possible. During the rollout of new software platforms, companies need to continuously monitor the impact that new digital procedures and processes are having on workforce acceptance and customers’ engagement. More effective and intelligent solutions are needed to make companies cross the digital chasm—without falling into it.

In this session, you will learn how a new generation of interoperability specifications for learning analytics, process management, and technical documentation, such as the xAPI, BPMN, and DITA, may work together to help you design highly effective and efficient performance support solutions. You will see how such new standards may help you reduce the time and money it takes to produce quality software documentation and training materials, and help you reduce application maintenance ticketing and helpdesk calls. You will learn how customers from leading industries have adopted an electronic performance support solution based on such interoperability specs to effectively on-board new personnel and engage customers in real-life scenarios.

In this session, you will learn:

  • How new-generation performance support ecosystems can support digital transformation
  • How to reduce time and costs of producing quality software documentation and training materials
  • How to deliver better application maintenance with reduced ticketing and helpdesk calls during new software platform launch and migration initiatives
  • About xAPI, DITA, and BPMN in action

Novice to advanced designers, developers, project managers, and directors.

Technology discussed in this session:
Skillaware, a process performance support solution

Alessandro Chetta

Skillaware EPSS Product Expert

sedApta Group

Alessandro Chetta manages large-enterprise projects for Skillaware EPSS at Hylasoft, a sister company of Skillaware, in the sedApta Group , a leading manufacturing IT services and solutions provider with sites in the US, South America, and Europe. In his current role Alessandro is engaged in large digital-transformation initiatives in Fortune 500 companies that address the rollout of large and complex IT platforms such as PLM, MES, ERP, and CRM solutions that integrate the Skillaware EPSS and its new business process orchestration and analytics modules to massively engage and onboard workforces. Alessandro holds a degree in computer science through a double master’s degree program between Politecnico di Milano in Italy and University of Illinois–Chicago.

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