F06 Performance Support in Context: Learning and Development in Flux

8:30 AM - 9:30 AM Friday, June 10

Lone Star A-E

Performance support, mLearning, and more are part of a bigger picture, a shift in the role of learning and development (L&D). The realization is that competitive pressures are requiring organizations to become more nimble, with an ability to adapt, but what role does performance support play in this bigger picture? Understanding the drivers and opportunities implied by increasing changes augurs a new and valuable way for L&D to contribute.

In this session, you will hear about performance support in a context that links eLearning, social media, mLearning, and more into a coherent whole. You will learn how to balance optimal execution as continual innovation places new demands on L&D and presents new opportunities. Explore how to support employees across their roles by leveraging technology in new ways. See how a successful approach requires an overarching framework within which to integrate the elements. Finally, the session will take a larger perspective on developing a performance ecosystem, which provides the mechanism to take performance support further and reposition L&D at the core of organizational success.

In this session, you will learn:

  • Where performance supports the performance ecosystem
  • About the organizational drivers requiring this shift
  • About the other elements in a performance ecosystem
  • About the strategic opportunities that exist

Intermediate and advanced directors.

Technology discussed in this session:
Performance support, portals, and social media.

Clark Quinn

Executive Director


Clark Quinn, PhD provides strategic learning technology solutions to corporations, government, not-for-profits, and education organizations. An internationally known consultant, speaker, and author of seven books, as well as numerous articles and chapters, he integrates a deep understanding of thinking and learning with broad experience in technology to improve organizational execution, innovation, and ultimately performance. In 2012, Clark was recognized as the Learning Guild’s first Guild Master. He thinks ‘out loud’ at learnlets.com, tweets as @quinnovator, and works on behalf of clients through Quinnovation.

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