903 SMS-based Performance Support System

8:30 AM - 9:30 AM Friday, June 10



Most performance support systems assume an environment where Internet and a tablet or laptop are available. However, there are situations in which access to Internet devices is not possible, like in remote education or when sales agents work in remote areas. In such places, SMS is the only channel for delivering performance support.

In this session, you’ll learn how a performance support system using mobile SMS technology is implemented. For people working in performance support, the session will provide a perspective on how nontraditional SMS-based systems can be designed. It will also be of use to those seeking applicability of the same in their domain. This session will explain how an SMS channel allows for limited communication but, when designed properly, can be effectively used for performance support delivery for various business contexts, such as sales training.

In this session, you will learn:

  • How SMS-based performance support systems work
  • About use cases in business contexts like sales, financial services, and credit card selling
  • About the complexity of such restricted systems and overcoming challenges
  • About other situations in which SMS systems can be of use

Novice to advanced project managers and managers.

Technology discussed in this session:
Mobile SMS technology.

Sameer Nigam

Managing Director

Stratbeans Consulting

Sameer Nigam, the managing director of Stratbeans Consulting, has 18 years of experience in skill development and knowledge transfer across various domains. He’s worked in locations around the world, including the USA, the UK, and India. Sameer holds degrees from the Indian Institute of Management (IIM) and the Indian Institute of Technology (IIT), Kanpur. He’s worked with GENPACT to monitor knowledge transfer across large US MNCs in the retail, defense, aerospace, and engineering sectors. In 10 years with TCS, he has worked with Fortune 500 organizations including P&O Nedlloyd and Cummins Engine Company. In India, Sameer has done online learning development and LMS development projects with organizations such as KFC, Aviva, Metlife, the Ministry of Commerce, and the government of India.

Prasoon Nigam


Stratbeans Consulting

Prasoon Nigam is the vice president of technology at Stratbeans Consulting. He has more than 14 years of experience in the industry, and he has worked in fields as complex as chip design and compiler optimizations. He earned a bachelor of technology degree in electrical engineering from India Institute of Technology Kanpur (IIT-K) in 2001. Prasoon has won various awards. He invented a novel image-based search engine that fetched an award from TCS. His innovative solutions—using a broad range of technology like machine learning, expert systems, gamification, and decision support systems—have helped resolve various client problems ranging from technical to business critical.

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