808 From Knight to Today: Evolving at the Speed of Mobile

4:00 PM - 5:00 PM Thursday, June 9



Skill training in first aid had changed little since the Knights of St. John formalized the process in the 11th century. The focus had been on in-class demonstrations, in-class practice, and paper-based exams, and students updated their skills only every three years. Fast forward to 2016; people aren’t learning that way anymore. So how do you transform hundreds of years of subject matter expertise into a 21st-century learning solution? Follow St. John Ambulance’s journey from inspiration at mLearnCon 2014 to leaping forward to embrace evolution through mobile learning.

In this session, see how the St. John team navigated internal and external resistance to bring about significant change in how the company designs, develops, presents, and evaluates first aid training. Learn how today it is creating learning experiences that would not be possible without mobile technologies; the organization has enhanced in-class and mobile learning sessions with video and had life-saving video go viral. Finally, see how, through mobile technologies, St. John has extended performance support far beyond the classroom.

In this session, you will learn:

  • How to overcome internal and external resistance
  • How to craft mobile learning experiences
  • Strategies to get started with mobile learning and performance support

Novice and intermediate designers, developers, project managers, managers, and directors.

Technology discussed in this session:
Moodle LMS, low-cost tablets, polling applications, and portable video.

Keith Tyler

Senior Training Specialist

St. John Ambulance

Keith Tyler is a training development manager for St. John Ambulance. Having completed his first first-aid course at age 10, he has been practicing, teaching, and designing courses in various roles ever since—one day he hopes to get it right. An alumnus of the Royal College of Surgeons (Edinburgh), Keith has taken his passion for pre-hospital care and applied it to education by completing a specialization certificate in virtual learning. He is a recognized subject matter expert who has created and contributed to several nationally recognized courses.

Cindy Lund Chow

Chief Learning Officer

St. John Ambulance

Cindy Lund Chow is a chief learning officer with St. John Ambulance. Committed to innovation and growing the impact of learning and development on the bottom line, Cindy has more than a decade of experience in learning and organizational development, working with corporations and small businesses in Canada, the United States, and internationally. As CLO for St. John Ambulance, she is responsible for leading the training operation to the next level of excellence in serving clients and communities, in keeping with the company’s mission to save lives at work, home, and play.

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