102 BYOL: Moving Front-line Management Development from the Classroom to the Field

10:45 AM - 11:45 AM Wednesday, June 8



Organizations are investing more in developing front-line managers. Yet many are not satisfied with today’s solutions. They can provide high-quality learning content and deliver engaging classroom experiences, but they face a problem in helping learners transfer skills from the classroom and apply them in the field. How can we restructure front-line management development to reach beyond providing training and ensure that participants are actually proficient in the targeted skills?

In this session, you will learn of an approach for front-line managers based on leading participants through a journey that includes deliberate practice as a structured and tracked part of the program. Using technological support, a partnership is created between front-line managers and their direct managers to ensure both are accountable for the front-line manager’s progress. These journeys, while powerful, could be daunting without technology to make them simple to follow, track, and pursue. We will share the key ideas behind how we have structured the journey and leveraged mobile technologies to enable it to work in the field and on the go.

In this session, you will learn:

  • How to make learning paths more powerful by incorporating a journey with deliberate practice
  • How to improve learning paths by soliciting conclusions and lessons learned from participants incrementally
  • How learners and their managers can form a partnership for improvement supported by a technology-enabled workflow
  • How “mobile ready” technologies can support action learning activities done in the field

Novice designers, developers, project managers, directors, and senior leaders.

Technology discussed in this session:
Totara learning management system and the Adapt content authoring framework.

Technology Required:
Internet connection and web browser.

Chip Cleary

VP of Solutions & Consulting


Chip Cleary, vice president of Solutions & Consulting at Kineo, has over 20 years of experience. Chip has helped many organizations improve their approaches to learning. His professional background includes consulting with Boston Consulting Group, Institute for the Learning Sciences at Northwestern University, Cognitive Arts, and NIIT. Chip holds a bachelor of science degree from Yale University, a master’s degree in business administration from the University of Chicago, and a PhD from Northwestern University.

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