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Carol Munir, senior director of talent and development ops at ADP, is a learning professional and ISD with nearly 20 years’ experience who specializes in deploying innovative, global solutions for talent development. Prior to ADP, Carol was senior manager of US training at QuintilesIMS and manager of global L&D at Starwood Hotels & Resorts. She delivered “Making Virtual Training Engaging” at the 2015 DevLearn conference. Most recently, she facilitated the session “Design on a Dime” at the 2017 Learning DevCamp conference. Her passion is enhancing the learner experience by personalizing content to drive a pull, not push strategy.