Jake Fordham is the training content developer for Alaska Airlines. He has spent the last two years at Alaska Airlines as a classroom facilitator, training content developer, and LMS administrator. Jake holds certificates in eLearning instructional design. As an experienced Articulate Storyline user, Jake focuses on building engaging eLearning, classroom, and blended learning courses to address the diverse training needs of over 10,000 employees in the United States, Canada, and Mexico. Jake has applied his experience designing and developing training to many areas of the operation, such as ticket counter, ramp, cargo, call centers, and station leadership.