INN204 “But We’re Different”: Instructing the Uninstructables

1:15 PM - 2:00 PM Thursday, November 17

Expo Hall—Innovation Showcase Stage

Have you ever found yourself in front of a classroom of reluctant learners who, arms crossed, decline to participate? Have you ever carefully crafted eLearning, only to hear later that learners rig paper clips in the keyboard so the course will automatically advance while they peruse Car & Truck Trader? “But we’re different. You don’t get us,” they say. Reluctant learners present a huge barrier to achieving good training results.

This session will explore the reasons behind this attitude in the context of three specific industries: firefighting, manufacturing, and aircraft maintenance. You will learn how to overcome this resistance and deliver training solutions that meet employee needs. You’ll also discuss strategies for developing buy-in from tough learner audiences.

In this session, you will learn:

  • Strategies for creating training for a resistant audience in a way that builds buy-in and yields good training results
  • About motivations behind the “But we’re different” attitude toward training
  • About characteristics of skilled trade experts that contribute to a “But we’re different” attitude

Novice and intermediate designers, developers, project managers, and managers.

Janet Ann

Content Developer II

Alaska Airlines

Janet Ann, a content developer with Alaska Airlines, has been a passionately student-centered educator and trainer for nearly three decades. At Alaska Airlines, Janet creates technical instructional materials for aircraft mechanics. She has also developed training for aerospace manufacturers, limited English speakers, and adults with disabilities. Janet enjoys the challenge of drawing out highly technical, compliance-driven content and turning it into engaging training.

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