SD101 How Caterpillar Uses Bite-sized Learning to Close the Skills Gap

10:00 AM - 10:45 AM Wednesday, September 30

Expo Hall: Management Xchange Stage

According to Deloitte University Press, 74 percent of business leaders view a shortage of skills as a major impediment to executing their business strategies; however, only 28 percent believe that their organizations are ready to meet this workforce capability challenge. In this session, learn how Caterpillar, a Bersin by Deloitte “High-Impact Learning Organization,” is successfully closing the skills gap through a learning ecosystem that creates bite-sized learning tailored to individual learning needs; delivers relevant learning content anywhere, anytime, and on any device; uses analytics to measure the impact of learning on performance; and personalizes learning paths for the most effective approach to closing organizational skill gaps

Dawn Poulos

Vice President of Marketing


Dawn Poulos is the vice president of marketing for Xyleme. With over 15 years of experience in both the US and Europe, Dawn is responsible for the market strategy that has driven Xyleme’s rapid revenue growth. She is the author of the popular Dawn of Learning blog and has written numerous white papers and trade articles focusing on the topics of next-generation mobile learning technologies, social learning, XML, and content reusability. Prior to Xyleme, Dawn worked for a number of start-ups, including network mediation and billing vendor Narus. She holds an undergraduate degree from the University of Cincinnati and an MBA from Harvard Business School.

Michael Miller

Division Manager Global Dealer Learning


Michael Miller is the division manager of global dealer learning for Caterpillar. Michael has responsibility for processes, standards, and solutions for Caterpillar Global Service Training. His team is responsible for learning development and delivery and driving global consistency of technician capability to deliver the Cat brand customer experience.

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