107 Performance Support as an Extended-blend Solution Component

10:45 AM - 11:45 AM Wednesday, September 30

Performance Support


Embedded performance support (EPS), while it has been described as a discipline, also serves a critical role as a component part of a holistic learning and performance solution. All too often however, performance support is viewed as a training add-on targeted to post-training applications. When this happens, we don’t fully realize the significant benefits of agile development, nor are sustainable performance results achieved by our end-users.

In this session you will learn how to structure learning and performance assets that follow a learning and performance continuum that extends from new hire onboarding to sustained capability at the point of work. You will learn about new skills, enhanced discovery, and agile extended-blend methods that mirror the 70:20:10 framework. This session ultimately serves as a roadmap to adopting an EPS discipline that leverages an extended-blend methodology in creating workforce performance solutions.

In this session, you will learn:

  • How to use change-management principles to position a performance paradigm to stakeholders
  • How to extend your discovery process to include key performance attributes that impact design, development, and delivery decisions
  • How to integrate an intentional design methodology
  • How to prioritize deliverables that improve time-to-impact as a priority

Novice to advanced designers, developers, project managers, and managers.

Gary Wise

Founder/Principal Strategist

Human Performance Outfitters

Gary Wise, the founder and principal strategist at Human Performance Outfitters, is a workforce performance strategist and coach with performance consulting fueling his foundational discipline and perspectives. He is a 30- plus-year veteran of corporate L&D gigs and is now a Point-of-Work consultant and coach. Gary’s experience includes several performance support system integrations. He speaks at many local and national events, is a longtime blogger, and advocates for changing things mired in outdated paradigms. He recommends disruptive solutions that normally accompany shifting paradigms.

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