208 Creating a Global Diversity Program from Scratch: How in the World Do You Do That?
1:15 PM - 2:15 PM Wednesday, October 25
Instructional Design
Trinidad AB
Designing learning for a global workforce is challenging at the best of times. However, when you factor in that this learning must be virtual, mobile ready, and accessible to over 80,000 employees, the challenge becomes substantially more complex. This is the dilemma SAP faced when asked to develop a global diversity and inclusion program for its employees to boost awareness of the value of an inclusive work environment.
In this case study session, you’ll follow the SAP team’s journey to design and develop in-house a seven-part learning series on diversity and inclusion. Along the way you’ll explore the good, bad, and ugly of their process and get tips on the strategies and best practices they found worked best for collaborating with multicultural stakeholders and SMEs. Finally, you’ll learn how the team evaluated potential tools and methods to ensure that the learning they created was accessible to everyone who might use it.
In this session, you will learn:
- How to decide whether to stay in-house or outsource the design and development of your learning program
- How to avoid cultural miscommunication when collaborating with a diverse group of stakeholders and SMEs
- How to determine accessibility needs for the people in your organization
- How to implement universal design for learning (UDL) principles when designing for a global, virtual, and multicultural audience
Audience:
Novice to intermediate designers, developers,
managers, directors, and senior leaders (VP, CLO, executive, etc.).
Debby McNichols
Senior Instructional Designer
SAP
Debby McNichols is a senior instructional designer for SAP. She is an L&D professional with a passion for designing and developing learning programs for diverse global audiences, and her expertise includes leadership development, virtual learning, social learning, and collaborative platforms. Debby is a CPLP with a master’s degree in instructional technology and a doctorate in organizational leadership. She is active in the Los Angeles chapters of ATD and ISPI and is the author of a number of thought-leadership articles.
Leah Morris
Senior Instructional Designer
SAP Success Factors
Leah Morris is an instructional designer for the Learning Center of Excellence at SAP. She studied violin at Indiana University, and after working in the US and internationally as a freelance musician, she left the field in the mid-1990s when she became interested in technology. After teaching herself DOS, Leah was employed as a software trainer for a Boston-based company. This led to opportunities with other companies where she trained a diverse portfolio of customers in the US, Canada, Europe, and Asia in standard business software, custom software, and soft skills.