214 Coke’s Strategy: Shifting 60,000 Employees from Training to Performance Support

1:15 PM - 2:15 PM Wednesday, November 16

Management and Strategy


Large-scale system transformation initiatives are challenging at the best of times. But when you factor in a rollout that involves restructuring, growing existing operations, and establishing new franchise owners to enable strategic expansion and remarkable customer service as part of the initiative, they become substantially more complex. In 2013, Coca-Cola faced this very issue in North America when it needed to replace outdated systems with a common enterprise solution. With an accelerated plan to transition more than 60,000 users to a new operating solution, this initiative required innovative approaches to train and support users rapidly and efficiently.

A collaborative platform for learning and performance support was required to achieve this feat, and Assima was selected in 2013 as the solution provider and consultant to enable the ambitious goals of this initiative. You will see how Coke used cloning technology to dramatically streamline the development and deployment of thousands of diverse training modules. You will learn techniques used to put learning within two clicks or less for thousands of users, and you’ll learn about the tactics employed to supplement live training environments. Finally, you will learn how Coke is leveraging a lean L&D team to successfully implement an electronic performance support system (EPSS).

In this session, you will learn:

  • How to leverage existing resources and technology to deploy a lean but scalable learning and performance support model that supports a complex, distributed, and varied audience
  • Tactics to sell the right solution internally, including gaining executive sponsorship and building a solid internal business case
  • Strategies for streamlining large-scale content creation and maintenance
  • How to leverage performance support technology and best practices to drive cost savings
  • Methods of building and sustaining long-lasting partnerships that drive success across various cultures
  • How to improve time to competency by using real-time analytics and reporting through an EPSS

Novice and intermediate project managers, managers, directors, and senior leaders (VP, CLO, executive, etc.).

Technology discussed in this session:
Assima Training Suite and performance support solutions.

Peter Teruya

Client Partner


Peter Teruya, a client partner at Assima, is responsible for strategic relationships in the Southeast region of North America, including partnering and collaborating with his clients to help drive maximum value and business impact via their critical business application deployments. He has extensive experience in both IT management and training and development, including business process development, enterprise resource planning, enterprise rollouts and integration, talent and knowledge management, and launching corporate universities. Peter has a bachelor’s degree in business administration from the University of Tennessee at Chattanooga, as well as MS certified systems engineer and MS certified desktop support technician certifications from Microsoft.

Doug Teachey

Director of Learning, Development & Deployment

Coca-Cola Refreshments

Doug Teachey is a director of learning, development, and deployment at Coca-Cola Refreshments. An accomplished learning professional, Doug has almost two decades of experience effectively managing and deploying large-scale solutions across various industries and cultures. His success is built on leveraging new learning and performance support technologies while utilizing lean methodologies to overcome major operational challenges and deliver exceptional results. Prior to his experience at Coca-Cola, Doug implemented an internal organizational change management and learning department at Cox Newspapers and served several Fortune 500 clients as a senior consultant for Deloitte Consulting. Doug has a bachelor’s degree in communication studies with a minor in business administration from the University of North Carolina at Greensboro and an MBA from the University of Georgia’s Terry College of Business.

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