701 A Case Study in Virtualization Training: Army & Air Force Exchange Service

8:30 AM - 9:30 AM Friday, October 2

Virtual Classroom


Migration to virtual training delivery is a “must consider” strategy for most geographically dispersed organizations. The Army & Air Force Exchange Service (AAFES) is an $8 billon organization that supports soldiers, airmen, and their families with over 2,400 retail facilities. Training the staff that supports those operations is a worldwide task. AAFES needed a better and more effective training strategy.

In this session you will learn the development and execution of a virtual training strategy for AAFES sales associates in the PowerZone and Outdoor Living store segments. You will learn from the AAFES’s implementation how to successfully migrate from a live training strategy to a virtual delivery model. You will learn what worked, what adjustments were made to the second event, and the continuing evolution of virtual events within the organization. The case study highlights the lessons learned and the best practices for similar projects.

In this session, you will learn:

  • Key considerations in a virtual delivery strategy
  • Lessons learned from a real-world implementation
  • Best practices in virtual training
  • Examples of effective training content

Novice and intermediate designers, project managers, managers, and directors. Participants should have experience implementing training requirements and exposure to virtual training.

Technology discussed in this session:
Adobe Connect and PowerPoint with Presenter. The session is focused on strategy and best practices.

Patrick Smith



Patrick Smith is president of Envolvemedia. He has over 25 years of software industry and eLearning experience at Envolvemedia, Oracle, Pitney Bowes Software, aerospace and defense integrators, and a number of Internet and mobile software startups, supporting public sector and commercial clients including the Defense Security Service, the Department of State, the House of Representatives, and healthcare organizations. A certified trainer and an eLearning developer, Patrick has provided training to hundreds of students, covering blended instructional design, Captivate, Storyline, and virtual instruction. He holds undergraduate degrees in computer science and business administration from the University of St. Thomas and an MBA from George Washington University.

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