204 Social Learning: The Key Ingredient in the Blended-learning Recipe

1:15 PM - 2:15 PM Wednesday, September 30



Can the challenge of conducting annual onboarding for 700 volunteer leaders be met in a cost effective and engaging way? Leaders are located across time zones, supported by different technology platforms, and do not have common availability for a centrally-located training meeting. However, networking and sharing ideas are key learning requirements of the group. In addition, budgetary constraints mean that only half the population can be trained per year, leaving the other half with very little support from national headquarters. This uneven approach has led to inconsistent results in terms of membership retention, chapter programming, and volunteer engagement.

In this case-study session you will see how a blended learning approach, using social learning as a critical ingredient, met the challenge of onboarding a large, geographically-dispersed audience to prepare them as volunteer leaders. You will learn how 70 local facilitators were identified as orientation trainers and invited to an event focused on developing presentation skills and providing support tools. You will gain insight into using blended learning, and specifically social learning, to successfully match performance objectives to the most appropriate, and cost effective, delivery medium.

In this session, you will learn:

  • How to assess your organization’s readiness for implementing a social learning platform
  • Three best practices for integrating social learning into an existing training
  • The advantages of using a social media platform to facilitate collaboration among virtual learners
  • How to apply a blended learning model within your organization, using social learning as a key ingredient

Novice to advanced designers, developers, project managers, and managers.

Technology discussed in this session:
Blackboard Collaborate, and Yammer.

Rachel Troychock

Manager of Collaborative and Social Learning

National Kitchen and Bath Association

Rachel Troychock is the manager of collaborative and social learning at the National Kitchen and Bath Association. Previously with KPMG and Cendant, Rachel has a decade of experience in the field of eLearning. She holds a master's degree in instructional technology from Bloomsburg University.

Nancy Barnes

Director of Learning and Development

National Kitchen and Bath Association

Nancy Barnes, director of learning and development at National Kitchen and Bath Association, joined them in 2011 as manager of professional development and certification. With more than 15 years of corporate instructional design experience, Nancy specializes in the design, development, and delivery of virtual classroom sessions, as well as blended learning of in-person and online education. Nancy formerly served as manager of technology learning services for KPMG, senior learning manager for Toys ‘R’ Us, and learning solutions manager for PricewaterhouseCoopers. She holds an MS degree in education with an option in online teaching and learning from California State University—East Bay, as well as an MA degree in cinema studies from New York University.

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