802 We Are Ready for a New LMS. Now What?

10:00 AM - 11:00 AM Friday, October 2



Your organization has a mature learning program facilitated through the use of a learning management system (LMS). But now the technology powering the current system constrains your organization’s evolving strategic needs for business growth. Your team may have begun looking for technology solutions or started drafting a wish list, but what are your next steps?

Through the lens of two case studies, you will learn the best practices and lessons learned by two nonprofit associations. The first one gives an overview of the American Physical Therapy Association’s efforts to migrate 1,400 courses and 100,000+ users to a new LMS. The second highlights the Society of Human Resource Management’s efforts to select an LMS vendor dependent on a larger technology initiative to build a unified shopping cart and change pricing models for the eLearning product. You will take away practical and scalable solutions to migrate data from your current LMS to a new system and learn strategies for facilitating organizational change and managing the expectations of your team, vendors, and stakeholders.

In this session, you will learn:

  • What criteria to consider when selecting a new LMS for your organization
  • How to effectively lead the organizational change
  • Project management techniques and communication strategies for stakeholders, vendors, and your team
  • How to develop a transition plan for both internal and external stakeholders
  • Common pitfalls to avoid when you are in the trenches of data migration

Novice and intermediate designers, developers, project managers, and managers.

Technology discussed in this session:
Learning management systems.

Christina Holloway

Learning Center Manager

American Physical Therapy Association

Christina Holloway, learning center manager at the American Physical Therapy Association, has 10 years of experience as a learning and development professional. She holds a BA degree in organizational communications from Bloomsburg University, and an MS degree in instructional technology from Towson University. She also earned a Certified Professional in Learning and Performance (CPLP) certification in 2012. She currently manages the learning management system and production of eLearning courses. Prior to this work, Christina developed bilingual technical training for US and Mexican clients and facilitated training in the US Army Reserves as a retention officer and equal opportunity leader.

Suzanne Armstrong

Director of Learning Programs

United Educators

Suzanne Armstrong, the director of learning programs at United Educators, has 17 years of experience as a learning and development professional. She is responsible for leading a program to design and develop learning solutions for key risk areas at United Educators. Prior to this, Suzanne managed the eLearning business at the Society for Human Resource Management and launched two major eLearning initiatives in the nonprofit sector for the American Physical Therapy Association and the American Academy of Otolaryngology—Head and Neck Surgery Foundation. She holds a master of arts degree in education and human development, with a focus in education technology leadership, from the George Washington University.

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