SC102 Experience Design: Why Learning and Development Is the Experience Business
11:00 AM - 11:45 AM Wednesday, October 29
Management Xchange Stage
The main driver of learning and development today is to deliver and track sufficient training to minimize company risk and ensure employees understand basic processes and procedures. It is a broken, antiquated way of thinking suited for delivery by dated legacy technology and results in minimally effective programs. In this session you will learn why emotional connections are valuable and how they are created. You will explore the parallel between how exceptional retail and hospitality companies grow by staging experiences to create emotional connections with customers, and how the same thinking, tactics, and tools can apply to learning and development.
Justin Bigart
Founder & CEO
Wisetail
Justin Bigart, the founder and CEO of Wisetail, has spent the last decade designing, building, and applying innovative technology to how people actually learn. Prior to starting Wisetail, he was a runner on the New York Stock Exchange, a technology consultant with Accenture, and a software developer in San Francisco.