On the job performance support is often a key area of professional development that may not always be adequately addressed or sustainable, particularly in instances where workers are part of a mobile/virtual workforce. Traditional forms of training are often leveraged to bridge performance gaps and provide ongoing development opportunities. However, the methods often fail to deliver on the performance support needs of today’s mobile worker.

In this session participants will explore a case study from Saint Elizabeth Health Care that identified the readiness and value of implementing a mobile learning strategy to bridge performance and training gaps by providing just-in-time and just-enough training at the point of need. You will learn from the findings of a pilot study that was conducted to observe the readiness of front line staff to leverage mLearning and the impact it might have as a sustainable performance and training strategy. You will leave this session able to able to identify key factors required to build an mLearning strategy and many fundamental design principles of mLearning.

In this session, you will learn:

• The key factors required to build an mLearning strategy
• The fundamental design principles for mLearning
• The difference in design strategies between mLearning and other forms of training design
• How mLearning advances just-in-time and just-enough training at the point of need of training strategy

Audience:
Novice and intermediate designers, developers, managers, and directors.

Technology discussed in this session:
Mobile phones.