Formal training programs cost a lot to produce and maintain so just because people have learning or performance needs doesn’t mean you must build a formal training program—a community can meet a lot of the support workers need in order to learn and do their jobs better. In this session, Tom Kuhlmann will share his experiences from building small communities of practice to Articulate where he manages a community of over 130,000 members. You will discover what makes a community work, discuss how communities help people learn based on their needs as they connect with other learners and experts, and learn about the wealth of resources a community generates that serve as a growing book of knowledge. You will learn what a community is, how to get one to grow, and what it takes to manage it so the members are engaged and active participants.